Takeaway: Does Outlook’s pokey performance have you gnashing your teeth with frustration? Try these simple fixes to give it a kick in the pants.

If you’ve used Microsoft Outlook for a while, you know that it can slow down… way down. In fact, when not looked after, Outlook can become nearly useless. Fortunately, there are several things you can do to make Outlook not only usable, but significantly improved. And none of these techniques requires a single configuration change to your Exchange server (IMAP or POP3).

Of course, some of these suggestions might seem to have a bit more “‘duh” factor than others. But you never know what level of skills you’re dealing with, so we’ll cover all the bases. In the end, you should have a much faster Outlook experience.

1: Update Windows

Many people don’t realize that with Windows updates, the updates for Microsoft Office are also “hidden.” But it’s not just the Office updates that can help speed up Outlook. Make sure you allow the updates to happen. Why? There are times when Microsoft might update Exchange. In some cases, those updates can either break or cause problems with the communication between Outlook and Exchange. Or Microsoft might issue a patch to the application to resolve a speed issue or security hole.

2: Download Complete Items

When you connect Microsoft Outlook with either IMAP or POP3, you should have Outlook set up to download the complete message (instead of just the header). If you do this, Outlook won’t have to sync with the server every time you click on a new item (as it will already be in the data file.) How you do this will depend upon which version of Outlook you’re using. But basically, you’re looking for the setting Download Complete Item Including Attachments.

3: Archive your Inbox

I can’t tell you how many times I see clients with thousands upon thousands (and in some cases tens of thousands) of emails in their Inbox. This can cause serious issues, especially when using PST files. Instead of just letting those Inbox folders grow to outrageous proportions, set up auto archiving so that your Inbox retains only a portion of those emails. I like to tell clients to keep the current and previous months’ email in the Inbox and archive everything else. When you archive, you effectively create a new data file, so Outlook doesn’t have to strain against the weight of an oversize PST or OST file

4: Use Cached Exchange Mode

If you use Cached Exchange Mode in Outlook, you effectively take the data file from the server (PST) and cache it on your local machine (OST). This can go a long way toward speeding up your Outlook experience because Outlook doesn’t have to read its data file across a network. Instead, all it has to do is read the locally stored data file. This option (obviously) is available only when connecting Outlook with an Exchange server.

5: Compact your PST File

When the Outlook PST file gets out of hand, a built-in tool can keep the size of that file under control. One of the issues is that even when you delete email from your Inbox, the size of the PST file may remain the same. If you’re using Outlook 2010, you can go to Account Settings | Data Files and select the data file to be compacted. Once you’ve selected the file click Settings | Advanced | Outlook Data File Settings and click Compact Now. Depending on the size of your data file, this process can take some time.

6: Repair your PST File

Scanpst is often my go-to tool when Outlook is acting off kilter. It will scan through your data file and look for data inconsistencies and errors. Here’s the thing about Scanpst — it’s not always the easiest tool to find. Do yourself a favor and search through your C drive to locate the Scanpst.exe file. Make note of its location (usually within the Office installation folder). But be forewarned: This tool can cause PST files to become unusable. Make sure you back up that data file before you start the repair tool. Fortunately, should Scanpst find errors, it will prompt you to make a backup before it attempts to fix the errors.

7: Cut down on the published and shared calendars

Yes, it’s easy to publish and share your calendars with others. The problem is, the more you do it, the more drag you’re putting on Outlook. The more data Outlook has to share and pull down from the Internet, the slower it will perform. Sure, it’s fine to have one or two shared calendars (and even more if you have a lightning-fast data pipe). Just know that the more data you have to push and pull, the slower your connection will be.

8: Disable RSS

By default, Microsoft Outlook will sync RSS feeds from Internet Explorer to the RSS reader in Outlook. If you have a lot of RSS feeds bookmarked in Internet Explorer, that syncing could easily bring Outlook to a crawl. Disable this feature (if you don’t use Outlook as an RSS reader) from within Outlook 2010 by going to Options | Advanced and then unchecking both options under RSS Feeds.

9: Disable add-ins

How many times have you installed some program only to find it installed something else behind your back? This can happen to Outlook as well as Internet Explorer. Sometimes those add-ins can cause major Outlook slowdowns. To find out what add-ins you have installed in Outlook 2010, go to Options | Add-ins. Select COM Add-ins from the drop-down and click the Go button. The resultant window will list all add-ins available to Outlook. Search through this list and uncheck any that might seem suspect.

10: Fix ShoreTel Windows 7 Integration

If you use the ShoreTel Communicator, you might notice some issues when trying to open and use Outlook. The problem lies in an incompatibility issue between ShoreTel and Windows 7. The fix is simple. Open up the Task Manager and look for a process called Agent.exe. Right-click that entry and click Properties |Compatibility. Choose the Run This Program In Compatibility Mode For option and then select Windows XP (Service Pack 3).

Other Tricks?

There’s no reason why anyone should have to struggle with a bogged down Outlook that will have you pulling your hair out strand by strand. These tips should help you enjoy a much speedier and reliable Outlook experience.

What other methods have you found for improving Outlook performance? Share your suggestions with fellow TechRepublic members.

Summary: Microsoft’s flagship mail service for consumers gets a new name and a “modern” Metro-style interface. Here’s how to sign up for a preview and what to expect. So long, Hotmail. It was nice to know you. Microsoft unveiled a major update to its consumer mail platform today, with a new look, a slew of new features, and a new name that is surprisingly familiar.

The “modern email” service has been in super stealth mode for several months under the codename NewMail. With its formal launch as an open-to-the-public preview, the service gets a new name: Outlook.com. I’ve been using the NewMail beta for a week now and can share some first impressions here. Outlook, of course, is the serious, business-focused mail client included with Office. Microsoft used the brand with Outlook Express, its lightweight email client in Windows XP, but dumped the name with the launch of Windows Vista in 2006. Restoring the Outlook name to Microsoft’s consumer email service accomplishes two goals. First, it dumps the Hotmail brand, which is tarnished beyond redemption, especially among technically sophisticated users who have embraced Google’s Gmail as the default standard for webmail. More importantly, it replaces the Hotmail domain with a fresh top-level domain that’s serious enough for business use. (If you have an existing Hotmail.com or Live.com address, you can continue to use it with the new Outlook interface. But new addresses in the Outlook.com domain are up for grabs. if you have a common name, I recommend that you get yourself over to Outlook.com now to claim your preferred email address while it’s still available.) The Outlook.com preview will run alongside Hotmail for now, but when the preview ends, this will be the replacement for all Hotmail and Live Mail users. With Outlook.com, Microsoft is taking dead aim at Gmail, positioning Google’s flagship service as the old and tired player that is ready for retirement. Gmail, they point out, is eight years old, and its interface and feature set aren’t exactly modern. It doesn’t play well with any social media except its own, it handles attachments in a stodgy and traditional way, and it’s not particularly elegant when it comes to managing the deluge of email we all have to deal with every day. So what’s new about NewMail—sorry, Outlook.com? And why would anyone consider switching from Gmail? The most obvious change in the web interface, of course, is the overall design, which gets the full Metro treatment.

That three-pane layout follows the familiar Outlook standard, but the typography is definitely new. It’s clean and crisp with no wasted ornamentation or clutter. It should come as no surprise that the default organization is optimized for use on touch-enabled devices. A pane on the right shows different content, depending on the context. If you’re communicating with a friend of colleague who’s in your address book or connected via a social-media service, you’ll see updates about that person on the right side, with the option to chat with them (via Messenger or Facebook chat) in that pane. In a demo, Microsoft showed off Skype integration and said it will be coming later in the preview. If you’ve selected no message, the right pane might show ads, which appear in Metro style boxes with text–an image preview appears if you hover over the ad. As part of its positioning against Google, Microsoft has taken pains to note that your messages aren’t scanned to provide context-sensitive ads, as they are with Gmail. This is a pure HTML interface, which means the functionality is consistent across different browsers and on alternative platforms. I tested NewMail on a Mac using Safari and Chrome and in both Firefox and Chrome on several Windows PCs. Everything worked as expected. I also tested the web-based interface in mobile Safari on an iPad, where it also displayed perfectly (after switching from the default mobile layout). On mobile devices, you’ll be able to use native apps. An app for iOS devices should be available immediately. Microsoft promises an Android app “soon” that will enable Exchange ActiveSync support for older Android versions. A command bar at the top of the page provides access to commands as needed. If a command isn’t available in the current context, it’s not visible on the screen.

The preview pane (a feature that’s still experimental in Gmail even after eight years) lets you read and reply to messages without leaving the main screen. Action icons that appear when you move the mouse over an item in the message list let you file, delete, or flag the message with a single click or tap.

The new Outlook has some impressive mail management smarts built in. It automatically recognizes newsletters and other recurring types of mail. A Schedule cleanup option in the message header (also available on the command bar), lets you create rules on the fly that automatically delete or file similar messages to reduce clutter. You can specify, for example, that you want to keep only the most recent message from a “daily deals” site. You can also define how many messages you want to keep from a particular sender or automatically delete/file newsletters after a set number of days.

For newsletters that don’t contain an obvious unsubscribe link, the new Outlook adds a universal unsubscribe feature at the bottom of the message. When you select this option the web service sends an unsubscribe request on your behalf and creates a message-blocking rule. One huge differentiator between old-school webmail services like Gmail is the new Unified Address Book in Outlook.com. It takes a page from Microsoft’s People hubs in Windows 8 and the Windows Phone platform to pull together your traditional address book—where you manage names and details—and combine it with social media services of which you’re a member.

The advantage, of course, is that you always have the most up-to-date contact information for friends and colleagues, assuming they update their profiles. The new Outlook does a pretty good job of combining records. If you have contacts that appear in multiple locations, you can manually link or unlink those records as needed. Supported services include anything you can link to your Microsoft account, including Facebook, Twitter, LinkedIn, and Flickr. You can import contacts from Google and Facebook if you want to keep them locally. In terms of creating and sending photos and file attachments, the new Outlook integrates exceptionally well with SkyDrive, so that you can email large attachments and photo albums, storing them on SkyDrive with well-integrated links that the recipient can access with a click. The spec sheet says single attachments can be up to 300 MB in size. If they’re stored on SkyDrive, you don’t have to worry about the message being rejected by the recipient’s mail service. And of course, the service incorporates all of the Office Web Apps, which makes the process of sharing Word documents, PowerPoint slide decks, and Excel workbooks much more seamless. On the back end, the interface for managing an email account is cleaner. You can still create aliases that you use for sites and contacts where you don’t want to share your real address. And if you just want to experiment with the new service, you can redirect your Gmail messages temporarily to the new account or sign in with an existing Hotmail or Live address. (I’ve had my Gmail account redirected to Hotmail for a year without problems.)

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Description

This FAQ describes the steps you have to follow to open a second mailbox in Outlook. Before following the procedure, be sure you have the sufficient rights to see the e-mails in the additional mailbox. The additional mailbox must exist on an exchange server where you have access to.

Solution

1. Start Outlook (icon on the system tray).

or  Start > All Programs > Microsoft Office > Microsoft Office Outlook 2007.

2. Open the properties of the “Microsoft Exchange Server” Service. Tools > Account Settings … (The “E-mail Accounts Wizard” pop-up window appears).

3. Select ‘Microsoft Exchange‘ and press ‘Change…‘

4. On the ‘Microsoft Exchange Server Settings‘ tab, select ‘More Settings …‘

5. On the ‘Microsoft Exchange Server‘, add the additional mailbox select the ‘Advanced‘ tab.

In the section ‘Mailboxes‘, select ‘Add‘ (The “Add mailbox” pop-up window appears).
Fill in (part of) the name of the user who’s mailbox you want to open.
(If more then one name exist, a ‘Check Name‘ window appears from which you can choose the correct name.

6. Once the correct name is found, the name is listed in the list ‘Open these additional mailboxes’.

7. Click ‘OK‘, ‘Next‘ and ‘Finish‘ to close all windows.

8. The additional mailbox can be accessed through the ‘Folder List’.

Enable ‘Folder List’ view through View > Navigation Pane (ALT+F1).

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Free Outlook tools on CodeTwo’s website

Take a look at  CodeTwo free tools on www.codetwo.com. These little Outlook add-ins resolve many common Outlook problems and can make your everyday work easier.

Here is a list of FREE tools that CodeTwo offers:

• Outlook Sync
• Outlook Export
• Attach Unblocker
• CatMan
• PST Ghostbuster
• FolderSync Addin
• NetCalendars
• AutoConfig
• AutoLogin
• Outlook Attachment Reminder
• Active Directory Photos
• Outlook Reply All Reminder