We have had a number of users that were unable to use their keyboard or mouse on their Windows 10 computer. Microsoft released an update that addresses the issue yesterday.

Addresses an issue in which some USB devices and onboard devices, such as a built-in laptop camera, keyboard, or mouse, stop working. This may occur when the Windows Update servicing stack incorrectly skips installing the newer version of some critical drivers in the cumulative update and uninstalls the currently active drivers during maintenance.

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Microsoft is phasing out the traditional Control Panel with the Windows 10 Creators Update, but with a few tweaks you can still access it. Mark Kaelin explains how.

Microsoft has been slowly and methodically rolling out the Windows 10 Creators Update to customers throughout 2017. If you are one of the lucky ones to receive the update already, you have likely noticed more than a few changes to how Windows 10 looks and works. Some of the changes are good, some are a little annoying.

One of the changes Microsoft implemented in the Windows 10 Creators Update that I don’t like is the removal of the traditional Control Panel from the Win+X menu—that’s the menu you see displayed when you right-click the Start button from the Desktop interface (Figure A). Microsoft is migrating the interface for configuring the operating system to the new Settings screen, but some of us, especially IT pros who have been doing this for a long time, prefer the old Control Panel interface.

Figure A

Fortunately, the old Control Panel is still available; it is just lurking in the background. We can bring it back to the forefront with a few clicks, tweaks, and tricks, and this tutorial will show you how they work.

First, what you can’t do

The commands for the Win+X menu are located in this file folder, as shown in Figure B:

C:\Users\USERNAME\AppData\Local|Microsoft\Windows\WinX

Figure B

But you can’t just add a shortcut to the Control Panel executable to one of those Group folders and expect to see it show up in the Win+X menu. The special links within the Win+X menu system are protected with a special hash calculation, which greatly complicates any attempt to edit its contents.

To add the Control Panel back to the Win+X menu you will have to use a link with the hash already included. In general, that means acquiring a link from a version of Windows that is not the Creators Update. It is possible with the help of a third-party app, but it is complicated, convoluted, and not really necessary.

If you want to go through the process, you can check out this website for the details. But before you do, I have some simple solutions that might work better for you.

Now, what you can and should do

For those of us who want to keep things simple, here are a couple of ways to access the traditional Control Panel in Microsoft Windows 10 Creators Update.

1. Search for it

Figure C

If you just want to access the control panel occasionally and not add more icons to your desktop, the simplest way to access the Control Panel is by typing control panel in the Cortana search box. Control Panel should be the first entry in the search results (Figure C). You can left-click the link to start the app or right-click it and add the link to the Start Menu or to your Taskbar for easy future access.

Adding the Control Panel to the Start Menu is handy if you are using a touch screen interface. Adding it to the Taskbar works well if you find yourself accessing configuration settings on a regular basis.

2. Add to Desktop

Figure D

There are two ways to add the Control Panel to your Desktop. The first way is fairly obvious: Right-click an empty area on your Desktop and create a new shortcut that points to the Control Panel executable located here:

C:\Windows\System32

But you can also add the Control Panel icon to your Desktop through the Personalization screen. Right-click the Start button to open the Win+X menu and click the Settings menu item. Click the Personalization icon to open the next screen and drill down to the Themes screen. Scroll down until you see the Desktop Icon Settings item under the Related Settings area and click it. A dialog box will pop open and you can check the Control Panel radio button to add that link to your Desktop (Figure D). Click OK and the icon will be added as a primary system link on your Desktop.

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If you’re one of the many business users who has not upgraded their computer to Windows 10, there are still resources to boost your experience. Here are 10 tips for getting the most out of the OS.

Windows 10 faced a controversial roll-out, with privacy concerns, bugs, and other issues plaguing many users. And as of August 2016, just 1% of business machines had upgraded to Windows 10, according to a study from Softchoice. Instead, 91% of the machines were operating with Windows 7—an 18% increase over the same period of time in 2015.

“It seems businesses don’t see an urgent need to move operating systems, so long as their cloud-based applications are still running fine on Windows 7,” Softchoice’s Microsoft director Craig McQueen wrote in a press release at the time. “In addition to the security benefits, I think once organizations grasp the user benefits—such as touch and Cortana—we will start to see a boost in adoption.”

While experts predict Windows 10 deployments will pick up this year, it’s important for those still using Windows 7 for business to get the most out of their machines. Here are 10  articles with Windows 7 tips that will help enterprise users operate the machines more effectively.

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Under specific circumstances and with careful tweaking, you can increase Windows 7’s performance using the Processor Affinity setting.

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The command line is often the best place to resolve Windows 7 desktop problems. These basic commands will help speed your troubleshooting tasks.

PC troubleshooting is becoming less common in larger organizations, but consultants and techs in smaller shops still have to get their hands dirty identifying and fixing desktop problems. Oftentimes, troubleshooting Windows 7 means delving into the command line. Here are 10 fundamental Windows 7 commands you might find helpful.

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If you evaluate your organization’s need for certain Windows 7 services, you may find that a number of them can be safely disabled.

Every version of Windows has shipped with a core set of system services that must run so that the system can perform basic operations. However, your organization may not necessarily need to have all the services running, and disabling unnecessary services can enhance performance and security. We’ve put together a list of 13 services you can disable on your Windows 7 systems that will probably not negatively affect your business operations at all.

Before you take drastic action, such as disabling a service on every PC in your organization, make sure that the service you’re disabling is not actually in use. This article makes a couple of broad assumptions: that your company doesn’t need to share Windows Media files and doesn’t use Windows 7’s HomeGroup features.

This is not a definitive list of services that can be disabled; these are just some obvious ones. Read carefully and make sure you test changes before deploying them across your organization.

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In Windows 7 you can connect to a remote computer and take full advantage of your local system’s multiple monitors. Here’s how.

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You don’t have to live with a Windows 7 machine that’s becoming unbearably slow. Here are 10 basic steps that will optimize system performance.

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The problems stems from June 2017 security updates. Microsoft is investigating the issues and will update this page when a fix is available. In the meantime, please use the workarounds suggested for each issue. They have categorized it in seven scenarios.

Issue#1: Error when opening an attachment is an email, contact, or task formatted as Rich Text.

This issue affects Outlook 2007 and Outlook 2010.

When you open an attachment in an email, contact, or task formatted as Rich Text you get the following error:

You may also see:

STATUS: WORKAROUND

• Forward the email to yourself and then open the attachments from the forwarded email.
• Change the email format to HTML, or Text format.
• Save the attachments to your computer, using one of the following methods, then open them from the saved location: Drag and drop the attachments to your desktop.
  Go to File > Save Attachments.
  Copy and paste the attachment to your computer.

Issue#2: Opening Mail Attachment warning when opening an attachment that includes consecutive periods

This issue affects Outlook 2007, Outlook 2010, Outlook 2013, and Outlook 2016.

When opening an attachment that includes consecutive periods (…), or an exclamation point (!), the files are blocked and you receive an Opening Mail Attachment warning.

Or if an email message includes an attached email message, and the attached email message’s subject line ends with an unsafe file name extension as listed in the Blocked attachments in Outlook, the email attachment will be blocked for recipients.

STATUS: WORKAROUND

If you get the Opening Mail Attachment warning, and you’re sure the attachment was sent from a trusted source, proceed to Open or Save the attachment.

If the file is blocked because of a potentially unsafe file extension, ask the sender to save the email message to their computer and rename its subject line so that it does not end with an unsafe file name extension. Then, attach it to the email message and resend.

Issue#3: Error when setting ShowLevel1Attach to allow Outlook to display Level 1 attachments

This issue affects Outlook 2013 and Outlook 2016.

If you set ShowLevel1Attach to allow Outlook to display Level 1 attachments, you may see the error: “One or more objects in this file have been disabled due to your policy settings”.

WARNING: Typically, Level 1 attachments are blocked. If you have enabled this policy, users can see Level 1 attachments in Outlook. If you use any of the workarounds to open the files, please make sure they are safe to open. See: Information for administrators about e-mail security settings in Outlook 2007.

If you set ShowLevel1Attach to allow Outlook to display Level 1 attachments, and you send an email with an attachment you may see this message: “This item contains attachments that are potentially unsafe.  Recipients using Microsoft Outlook may not be able to open these attachments.”

STATUS: WORKAROUND

• Change the email format to HTML, or Text format.
• Save the attachments to your computer, using one of the following methods, then open them from the saved location:
  • Drag and drop the attachments to your desktop.
  • Go to File > Save Attachments.
  • Copy and paste the attachment to your computer.

Issue#4: VBScript does not run or you receive malicious code warning when using a custom form for Outlook

This issue affects Outlook 2007, Outlook 2010, Outlook 2013, and Outlook 2016.

When you use a custom form that you have created for Outlook, you see the following two symptoms:

• VBScript does not run.
• You get a malicious code warning: 

STATUS: INVESTIGATING

We’re investigating this issue and will update this page when a fix is available.

Issue#5: “Something went wrong….” or “Search results may be incomplete” error when searching in Outlook

This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10.

When searching in Outlook, you get this error: “Something went wrong and your search couldn’t be completed.”, or “Search results may be incomplete because items are still being indexed“.

And you’ll see this Event Log warning:

STATUS: WORKAROUND

Until the Windows Update fix release on 6/27, you can set a registry key that will cause Outlook to stop using the local Windows Search service. When this registry key is set, Outlook will use its own built-in search engine. The built-in search will display the message below to indicate it is not using the Windows Search service.

Disable Windows Desktop Search Service for Outlook:

• Open Registry Editor.
• Go to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search
• PreventIndexingOutlook
• Set DWORD: 1

Detailed Instructions:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following subkey in the registry:
   HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows
3. On the Edit menu, point to New, and then click New Key and name the key Windows Search.
4. Click on the new key Windows Search.
5. On the Edit menu, point to New, and then click DWORD Value.
6. Type PreventIndexingOutlook for the name of the DWORD, and then press Enter.
7. Right-click PreventIndexingOutlook, and then click Modify.
8. In the Value data box, type 1 to enable the registry entry, and then click OK.
9. Note to disable the PreventIndexingOutlook setting, type 0 (zero), and then click OK.
10. Exit Registry Editor, and then restart Outlook.

Issue#6: iCloud fails to load properly in Outlook 2007

iCloud fails to load properly in Outlook 2007.

When accessing Calendar, Contacts, or Tasks in Outlook 2007, you get the following error:

The set of folders cannot be opened. MAPI was unable to load the information service C:\PROGRA~2\COMMON~1\Apple\Internet Services\APLZOD.dll. Be sure the service is correctly installed and configured.”

STATUS: WORKAROUND

The loading of unregistered MAPI services has been disabled by default to make Outlook more secure.

If you have trusted applications that depend on being loaded in this manner, you can re-enable those applications by setting the following registry key:

REG_DWORD HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security\AllowUnregisteredMapiServices

You can use the following registry subkey to apply the registry setting as a domain policy:

HKCU\Software\Policies\Microsoft\Office\12.0\Outlook\Security\AllowUnregisteredMapiServices

Value 0 (default): Block loading of unregistered MAPI services. This is the recommended setting to avoid unexpected execution of unknown code.

Value 1: Enable loading of unregistered MAPI services.

To make these registry changes, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following subkey in the registry:HKCU\Software\Microsoft\Office\12.0\Outlook\Security\
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type AllowUnregisteredMapiServices for the name of the DWORD, and then press Enter.
5. Right-click AllowUnregisteredMapiServices, and then click Modify.
6. In the Value data box, type 1 to enable the registry entry, and then click OK.

   NOTE: To disable the AllowUnregisteredMapiServices setting, type 0 (zero), and then click OK.

7. Exit Registry Editor, and then restart the computer.

Vulnerability information (applies to all versions)

MAPI does not validate that a provider’s DLL that it is requested to load is registered correctly in MapiSVC.inf or even that it comes from the local machine. This can be exploited by creating a file together with an OLE object in such a way to cause MAPI to load a DLL from a network share when the OLE object is activated. This can allow arbitrary code execution to occur.

Issue#7: When printing a specific iframe or frame in a web page, the print output may be blank, or text is printed with a 404

This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10.

When you print a specific iframe or frame in a web page, the print output may be blank, or text is printed that resembles the following:

This problem has also been observed in both Internet Explorer 11, and in applications that host the IE Web Browser Control.

STATUS: INVESTIGATING

There is currently no workaround for this issue. However, if you print the entire web page, it will print correctly. We’re investigating this issue and will update this page when a fix is available.

Option: Uninstall Recent Microsoft Update

It is not recommended to uninstall the update as it applies to some other issues but if none of the workarounds help then you have this option until a new fix is releases.

For Outlook 2010:

1. Go to the Control Panel – Programs and features and select view installed updates on the left.
2. Search or look for KB3203467 and highlight it and uninstall it.

For Outlook 2007:

1. Go to the Control Panel – Programs and features and select view installed updates on the left.
2. Search or look for KB3191898 and highlight it and uninstall it.

Have any questions?

Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LLC is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

Here’s how to use some of the new features in Windows 7’s Event Viewer to investigate a slow boot time.

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