MSP Operations Director

MSP Operations Director

by techies229admin 0 Comment

About TECHIES

TECHIES is a growing Managed Service Provider (MSP) dedicated to helping businesses confidently navigate the digital frontier. We deliver reliable IT services, cybersecurity, cloud solutions, and strategic guidance to organizations that depend on technology to operate, grow, and succeed.

We’re building something special—strong client relationships, a talented technical team, and scalable systems—and we’re looking for a hands-on MSP Operations Director to help lead us into our next phase of growth.

The Role

As MSP Operations Director, you will be the operational backbone of TECHIES. You’ll own service delivery, team performance, process improvement, and client satisfaction—ensuring our operations scale efficiently while maintaining the high-touch service our clients expect.

This role blends leadership, strategy, and execution. You’ll work closely with ownership, sales, and technical teams to turn vision into reality.

What You’ll Do

  • Lead and optimize day-to-day MSP operations, ensuring consistent, high-quality service delivery

  • Manage and mentor technical staff (Help Desk, Systems Engineers, Field Technicians)

  • Own service metrics: SLA performance, ticket resolution times, client satisfaction, and utilization

  • Develop, document, and refine operational processes, SOPs, and workflows

  • Oversee onboarding/offboarding of clients, tools, and staff

  • Ensure effective use of MSP tools (RMM, PSA, documentation platforms, M365, security stack)

  • Partner with sales and leadership on capacity planning, pricing strategy, and scalability

  • Identify risks, inefficiencies, and opportunities for automation or improvement

  • Act as a senior escalation point for complex client or operational issues

    What We’re Looking For

    • Proven experience in MSP operations or IT service leadership

    • Strong understanding of MSP service models, SLAs, and best practices

    • Experience managing technical teams and driving accountability

    • Excellent communication skills—technical and non-technical

    • Process-driven mindset with a passion for continuous improvement

    • Comfortable balancing strategy with hands-on problem solving

    • Experience with common MSP tools (ConnectWise, Datto, NinjaOne, Halo, Autotask, etc.)

    • Business-minded: understands margins, efficiency, and scalable growth

    Compensation & Benefits

    Salary Range: $90,000 – $120,000 annually, based on experience and qualifications
    Performance Bonus: Opportunity for performance-based bonuses tied to operational and company goals

    Benefits Include:

    • Health insurance options

    • Paid time off (PTO) and paid holidays

    • Flexible work environment (hybrid flexibility when appropriate)

    • Professional development and training opportunities

    • Career growth and leadership advancement potential

    • Technology tools and resources to succeed in the role

    Why Join TECHIES

    • Be a key leader in a growing MSP with real influence on direction and outcomes

    • Shape operational processes, culture, and scalability

    • Work alongside a team that values trust, accountability, and innovation

    • Long-term growth opportunities as the company expands

    Ready to Lead the Future of MSP Operations?

    If you thrive in fast-moving environments, love building efficient systems, and enjoy leading teams to success, we’d love to talk.

    To apply for this job please visit www.techies.net.