We have had a number of users that were unable to use their keyboard or mouse on their Windows 10 computer. Microsoft released an update that addresses the issue yesterday.

Addresses an issue in which some USB devices and onboard devices, such as a built-in laptop camera, keyboard, or mouse, stop working. This may occur when the Windows Update servicing stack incorrectly skips installing the newer version of some critical drivers in the cumulative update and uninstalls the currently active drivers during maintenance.

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Microsoft is phasing out the traditional Control Panel with the Windows 10 Creators Update, but with a few tweaks you can still access it. Mark Kaelin explains how.

Microsoft has been slowly and methodically rolling out the Windows 10 Creators Update to customers throughout 2017. If you are one of the lucky ones to receive the update already, you have likely noticed more than a few changes to how Windows 10 looks and works. Some of the changes are good, some are a little annoying.

One of the changes Microsoft implemented in the Windows 10 Creators Update that I don’t like is the removal of the traditional Control Panel from the Win+X menu—that’s the menu you see displayed when you right-click the Start button from the Desktop interface (Figure A). Microsoft is migrating the interface for configuring the operating system to the new Settings screen, but some of us, especially IT pros who have been doing this for a long time, prefer the old Control Panel interface.

Figure A

Fortunately, the old Control Panel is still available; it is just lurking in the background. We can bring it back to the forefront with a few clicks, tweaks, and tricks, and this tutorial will show you how they work.

First, what you can’t do

The commands for the Win+X menu are located in this file folder, as shown in Figure B:

C:\Users\USERNAME\AppData\Local|Microsoft\Windows\WinX

Figure B

But you can’t just add a shortcut to the Control Panel executable to one of those Group folders and expect to see it show up in the Win+X menu. The special links within the Win+X menu system are protected with a special hash calculation, which greatly complicates any attempt to edit its contents.

To add the Control Panel back to the Win+X menu you will have to use a link with the hash already included. In general, that means acquiring a link from a version of Windows that is not the Creators Update. It is possible with the help of a third-party app, but it is complicated, convoluted, and not really necessary.

If you want to go through the process, you can check out this website for the details. But before you do, I have some simple solutions that might work better for you.

Now, what you can and should do

For those of us who want to keep things simple, here are a couple of ways to access the traditional Control Panel in Microsoft Windows 10 Creators Update.

1. Search for it

Figure C

If you just want to access the control panel occasionally and not add more icons to your desktop, the simplest way to access the Control Panel is by typing control panel in the Cortana search box. Control Panel should be the first entry in the search results (Figure C). You can left-click the link to start the app or right-click it and add the link to the Start Menu or to your Taskbar for easy future access.

Adding the Control Panel to the Start Menu is handy if you are using a touch screen interface. Adding it to the Taskbar works well if you find yourself accessing configuration settings on a regular basis.

2. Add to Desktop

Figure D

There are two ways to add the Control Panel to your Desktop. The first way is fairly obvious: Right-click an empty area on your Desktop and create a new shortcut that points to the Control Panel executable located here:

C:\Windows\System32

But you can also add the Control Panel icon to your Desktop through the Personalization screen. Right-click the Start button to open the Win+X menu and click the Settings menu item. Click the Personalization icon to open the next screen and drill down to the Themes screen. Scroll down until you see the Desktop Icon Settings item under the Related Settings area and click it. A dialog box will pop open and you can check the Control Panel radio button to add that link to your Desktop (Figure D). Click OK and the icon will be added as a primary system link on your Desktop.

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If you’re one of the many business users who has not upgraded their computer to Windows 10, there are still resources to boost your experience. Here are 10 tips for getting the most out of the OS.

Windows 10 faced a controversial roll-out, with privacy concerns, bugs, and other issues plaguing many users. And as of August 2016, just 1% of business machines had upgraded to Windows 10, according to a study from Softchoice. Instead, 91% of the machines were operating with Windows 7—an 18% increase over the same period of time in 2015.

“It seems businesses don’t see an urgent need to move operating systems, so long as their cloud-based applications are still running fine on Windows 7,” Softchoice’s Microsoft director Craig McQueen wrote in a press release at the time. “In addition to the security benefits, I think once organizations grasp the user benefits—such as touch and Cortana—we will start to see a boost in adoption.”

While experts predict Windows 10 deployments will pick up this year, it’s important for those still using Windows 7 for business to get the most out of their machines. Here are 10  articles with Windows 7 tips that will help enterprise users operate the machines more effectively.

1. 10 ways to speed up Windows 7

While Windows 7 generally performs well, over time, the system can slow down and require some care to get it back up to speed. The OS also contains certain features that users can take advantage of to improve overall performance. Here, we outline 10 steps business users can take to enhance the performance of your Windows 7 system.

2. Use multiple monitors with Windows 7’s Remote Desktop Connection

Windows 7 allows users to connect to a remote computer and utilize the local system’s multiple monitors. Here is a step by step advice on how to configure and operate multiple monitors using Windows 7’s Remote Desktop Connection, as well as how to connect to and from Windows versions that do not support this feature.

3. Quick Tips: Flush the ARP cache in Windows 7

The Address Resolution Protocol (ARP) cache is an important part of IP networking on any OS, as it links Ethernet addressing to hardware addressing. Newly mapped addresses are saved in an ARP cache, which is usually fine, but can sometimes cause issues with internet connections and web page loading times. Here, are the necessary steps to clear the ARP cache, and how to manage it going forward.

4. 10+ Windows 7 services you may not need

While every version of Windows includes a core set of system services, business users can disable some that are not necessary in order to improve performance and security. In this article, we highlight 13 services that users can disable if they so choose on Windows 7 systems that will likely not have any impact on business operations, including IP Helper, offline files, and Network Access Protection.

5. 10 Windows 7 commands every administrator should know

IT staff who troubleshoot Windows 7 problems often have to dive into the command line. Here, are 10 fundamental Windows 7 commands that are useful for IT administrators, including System File Checker, File Signature Verification, and Driverquery.

6. Modifying the Windows 7 boot loader with the Boot Configuration Data Editor tool

In Windows Vista and later versions of Windows, the bootloader was moved from boot.ini to a utility called BCDEdit. This article walks users through how to modify the boot config data using this tool.

7. Change and customize Windows 7’s Logon screen wallpaper

Changing and customizing the Windows 7 Logon screen wallpaper is easy once you know the steps, as Microsoft built the ability to change the wallpaper right into the OS, as opposed to needing any third-party software. Here, we offer a tutorial on doing so.

8. Change the Processor Affinity setting in Windows 7 to gain a performance edge

Most applications have been designed for multi-core processors, and work with an OS to distribute their operations evenly across cores to enhance performance. However, you can sometimes achieve better overall performance from certain applications by configuring them to run on different processor cores, which Windows 7 allows via the Processor Affinity setting. In this article, we explain two ways to change the Processor Affinity setting in Windows 7.

9. Use Windows 7 Event Viewer to track down issues that cause slower boot times

Experiencing a slow Windows 7 boot time? You can use Windows 7’s Event View to investigate the source of the problem. The Event Viewer includes a category of event logs called Applications and Services Logs, which track key elements of the OS. Here, we explain how it is possible to find out how long it took to boot up your system every time, since the day Windows 7 was first installed, along with instances where boot time slowed down, all through these logs.

10. Tag your files for easier searches in Windows 7

This article, walks users through how to tag files to make them searchable via the Search filters built into Windows Explorer’s Search box in Windows 7. It’s possible to do this easily from many applications while saving a file. The ability to more easily find files is a boon for business users who want to enhance their productivity.

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Under specific circumstances and with careful tweaking, you can increase Windows 7’s performance using the Processor Affinity setting.

If you have a multi-core processor, chances are good that on the Performance tab in Windows Task Manager, you have noticed that the CPU Usage History graphs look about the same for each core, as shown in Figure A. The reason for this is that most applications you run these days have been designed with multi-core processors in mind and will work with the operating system to distribute their operations as evenly as possible across all the available cores.

Figure A

In most cases, you’ll notice that the CPU Usage History graphs look about the same for each core.

In most cases this even distribution provides you with the best performance possible. However, that’s not always going to be the case. For instance, older applications that were designed for single-core processors can behave irrationally — they may all of a sudden begin maxing out the CPU usage at 100 percent and appear to be locked up. In other circumstances, you might be able to achieve better overall performance from certain applications by configuring each of them to run on different processor cores.

Fortunately, Windows 7 allows you to configure applications to use only one, or several, of the processor cores in a multi-core system by using the Processor Affinity setting.

In this edition of the Windows Desktop Report, Iwe’ll show you two ways to change the Processor Affinity setting in Windows 7.

From Task Manager

Changing the Processor Affinity setting from within Task Manager is a pretty straightforward operation once you know how to do it. To launch Task Manger, you can use the keystroke combination [Ctrl] + [Shift] + [Esc] or you can simply right-click on the taskbar and select Task Manager from the context menu.

Once Task Manager is up and running, select the Applications tab, right-click on the application that you want to work with, and select the Go to Process command, as shown in Figure B. When you get to the Processes tab, right-click on the process and from that context menu, select the Set Affinity command, as shown in Figure C. (If the processes are jumping around, it may be hard to select the correct process, so you might just want to press the Application key or [Shift]+[F10].)

Figure B

Right-click on an application and select the Go to Process command.

Figure C

Right-click on the process and select the Set Affinity command.

After you select the Set Affinity command, you’ll see the Processor Affinity dialog box shown in Figure D. As you can see, the default setting is All Processors, which in the case of my example system are CPU 0 and CPU 1. At this point, you can clear the All Processors check box and then select the CPU on which you want the process to run.

Figure D

The Processor Affinity dialog box allows you to choose which processor(s) you want to use.

An example

To take a look at the effects of using the Set Affinity command, we launched two applications: Microsoft Security Essentials and Disk Defragmenter. Next we used the Set Affinity command to assign Microsoft Security Essentials to CPU 0 and Disk Defragmenter to CPU 1. We then started each application running — Microsoft Security Essentials performing a full scan and Disk Defragmenter defragging a 500GB disk.

Once each application began working, they started sucking up CPU time, so we went to the Performance tab in Windows Task Manager to look at the CPU Usage History graphs. When we did, we could see that each graph was showing different measurements, as shown in Figure E.

Figure E

Each of the CPU Usage History graphs shows different measurements.

To specifically see how each CPU core was faring, we launched Resource Monitor and selected the CPU tab. Again, we could see that each CPU core was showing different usage measurements, as shown in Figure F.

Figure F

Resource Monitor’s CPU tab specifically identifies each CPU core and its usage.

Now, of course, my example combination is purely for the sake of showing each CPU handling a separate process. However, there are instances where running Microsoft Security Essentials on a separate CPU core would be beneficial.

From a shortcut

Now if you find that running an application on a specific CPU core works well, you might want to use it again in the future. If so, chances are that you won’t want to have to go through the Task Manager each time. Fortunately you can create a shortcut to launch an application with a specific affinity setting.

For example, to launch Disk Defragmenter so that it runs only on CPU 0, you would create a shortcut with the following command line:

C:\Windows\System32\cmd.exe /C start /affinity 1 dfrgui.exe

To launch Disk Defragmenter on CPU 1, you would create a shortcut with the following command line:

C:\Windows\System32\cmd.exe /C start /affinity 2 dfrgui.exe

The number that follows the start /affinity command is called the affinity mask and is defined as a hexadecimal number. However, the CPU core number can be calculated more easily using binary numbers. For instance, the command

C:\Windows\System32\cmd.exe /C start /affinity 3 dfrgui.exe

will launch Disk Defragmenter on both CPU 0 and CPU 1. If you convert 3 into a binary number you will get 0011. Under the affinity mask system, processors are numbered from the right to left beginning with 0 and since there are 1’s in the first two places, this indicates CPU 0 and CPU 1.

Suppose you have a Quad core processor. If so and you use an affinity mask of 4, that will convert into binary 0100, which indicates CPU 2. If you use an affinity mask of 9, that will convert into binary 1001, which indicates CPU 0 and CPU 3.

For more information on the start /affinity command, open a Command Prompt window and type the command

start /?

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The command line is often the best place to resolve Windows 7 desktop problems. These basic commands will help speed your troubleshooting tasks.

PC troubleshooting is becoming less common in larger organizations, but consultants and techs in smaller shops still have to get their hands dirty identifying and fixing desktop problems. Oftentimes, troubleshooting Windows 7 means delving into the command line. Here are 10 fundamental Windows 7 commands you might find helpful.

1: System File Checker

Malicious software will often attempt to replace core system files with modified versions in an effort to take control of the system. The System File Checker can be used to verify the integrity of the Windows system files. If any of the files are found to be missing or corrupt, they will be replaced. You can run the System File Checker by using this command:

sfc /scannow

2: File Signature Verification

One way to verify the integrity of a system is to make sure that all the system files are digitally signed. You can accomplish this with the File Signature Verification tool. This tool is launched from the command line but uses a GUI interface. It will tell you which system files are signed and which aren’t. As a rule, all the system files should be digitally signed, although some hardware vendors don’t sign driver files. The command used to launch the File Signature Verification tool is:

sigverif

3: Driverquery

Incorrect device drivers can lead to any number of system problems. If you want to see which drivers are installed on a Windows 7 system, you can do so by running the driverquery tool. This simple command-line tool provides information about each driver that is being used. The command is:

driverquery

If you need a bit more information, you can append the -v switch. Another option is to append the -si switch, which causes the tool to display signature information for the drivers. Here’s how they look:

driverquery -v

driverquery -si

4: Nslookup

The nslookup tool can help you to verify that DNS name resolution is working correctly. When you run nslookup against a host name, the tool will show you how the name was resolved, as well as which DNS server was used during the lookup. This tool can be extremely helpful when troubleshooting problems related to legacy DNS records that still exist but that are no longer correct.

To use this tool, just enter the nslookup command, followed by the name of the host you want to resolve. For example:

nslookup dc1.contoso.com

5: Ping

Ping is probably the simplest of all diagnostic commands. It’s used to verify basic TCP/IP connectivity to a network host. To use it, simply enter the command, followed by the name or IP address of the host you want to test. For example:

ping 192.168.1.1

Keep in mind that this command will work only if Internet Control Message Protocol (ICMP) traffic is allowed to pass between the two machines. If at any point a firewall is blocking ICMP traffic, the ping will fail.

6: Pathping

Ping does a good job of telling you whether two machines can communicate with one another over TCP/IP, but if a ping does fail, you won’t receive any information regarding the nature of the failure. This is where the pathping utility comes in.

Pathping is designed for environments in which one or more routers exist between hosts. It sends a series of packets to each router that’s in the path to the destination host in an effort to determine whether the router is performing slowly or dropping packets. At its simplest, the syntax for pathping is identical to that of the ping command (although there are some optional switches you can use). The command looks like this:

pathping 192.168.1.1

7: Ipconfig

The ipconfig command is used to view or modify a computer’s IP addresses. For example, if you wanted to view a Windows 7 system’s full IP configuration, you could use the following command:

ipconfig /all

Assuming that the system has acquired its IP address from a DHCP server, you can use the ipconfig command to release and then renew the IP address. Doing so involves using the following commands:

ipconfig /release

ipconfig /renew

Another handy thing you can do with ipconfig is flush the DNS resolver cache. This can be helpful when a system is resolving DNS addresses incorrectly. You can flush the DNS cache by using this command:

ipconfig /flushdns

8: Repair-bde

If a drive that is encrypted with BitLocker has problems, you can sometimes recover the data using a utility called repair-bde. To use this command, you will need a destination drive to which the recovered data can be written, as well as your BitLocker recovery key or recovery password. The basic syntax for this command is:

repair-bde <source> <destination> -rk | rp <source>

You must specify the source drive, the destination drive, and either the rk (recovery key) or the rp (recovery password) switch, along with the path to the recovery key or the recovery password. Here are two examples of how to use this utility:

repair-bde c: d: -rk e:\recovery.bek

repair-bde c: d: -rp 111111-111111-111111-111111-111111-111111

9: Tasklist

The tasklist command is designed to provide information about the tasks that are running on a Windows 7 system. At its most basic, you can enter the following command:

tasklist

The tasklist command has numerous optional switches, but there are a couple I want to mention. One is the -m switch, which causes tasklist to display all the DLL modules associated with a task. The other is the -svc switch, which lists the services that support each task. Here’s how they look:

tasklist -m

tasklist -svc

10: Taskkill

The taskkill command terminates a task, either by name (which is referred to as the image name) or by process ID. The syntax for this command is simple. You must follow the taskkill command with -pid (process ID) or -im (image name) and the name or process ID of the task that you want to terminate. Here are two examples of how this command works:

taskkill -pid 4104

taskkill -im iexplore.exe

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If you evaluate your organization’s need for certain Windows 7 services, you may find that a number of them can be safely disabled.

Every version of Windows has shipped with a core set of system services that must run so that the system can perform basic operations. However, your organization may not necessarily need to have all the services running, and disabling unnecessary services can enhance performance and security. We’ve put together a list of 13 services you can disable on your Windows 7 systems that will probably not negatively affect your business operations at all.

Before you take drastic action, such as disabling a service on every PC in your organization, make sure that the service you’re disabling is not actually in use. This article makes a couple of broad assumptions: that your company doesn’t need to share Windows Media files and doesn’t use Windows 7’s HomeGroup features.

This is not a definitive list of services that can be disabled; these are just some obvious ones. Read carefully and make sure you test changes before deploying them across your organization.

1: IP Helper

Windows description: Provides tunnel connectivity using IPv6 transition technologies (6to4, ISATAP, Port Proxy, and Teredo) and IP-HTTPS. If this service is stopped, the computer will not have the enhanced connectivity benefits that these technologies offer. Why this can be disabled:Many organizations haven’t even started testing IPv6, much less fully deployed it. As indicated in the service description, the IP Helper service is leveraged in IPv4-to-IPv6 transitions.

2: Offline Files

Windows description: The Offline Files service performs maintenance activities on the Offline Files cache, responds to user logon and logoff events, implements the internals of the public API, and dispatches interesting events to those interested in Offline Files activities and changes in cache state. Why this can be disabled: If your organization doesn’t use the Offline Files feature found in both Windows client and server products, this service can be safely disabled. Obviously, if you are synchronizing files across the network, you shouldn’t disable this service.

3: Network Access Protection Agent

Windows description: The Network Access Protection (NAP) agent service collects and manages health information for client computers on a network. Information collected by the NAP agent is used to make sure that the client computer has the required software and settings. If a client computer is not compliant with health policy, it can be provided with restricted network access until its configuration is updated. Depending on the configuration of health policy, client computers might be automatically updated so that users quickly regain full network access without having to manually update their computer. Why this can be disabled: If you’re not doing network-based remediation or if you’re doing remediation with a third-party tool that doesn’t leverage the NAP client, this service can be disabled.

4: Parental Controls

Windows description: This service is a stub for Windows Parental Control functionality that existed in Vista. It is provided for backward compatibility only. Why this can be disabled:Corporate networks rarely used Vista’s Parental Control functionality. Further, this is a legacy service from Windows Vista.

5: Smart Card

Windows description: Manages access to smart cards read by this computer. If this service is stopped, this computer will be unable to read smart cards. If this service is disabled, any services that explicitly depend on it will fail to start. Why this can be disabled: If your organization does not use smart cards for authentication purposes, you can safely disable this service.

6: Smart Card Removal Policy

Windows description: Allows the system to be configured to lock the user desktop upon smart card removal. Why this can be disabled: If your organization does not use smart cards for authentication purposes, you can safely disable this service.

7: Windows Media Center Receiver Service

Windows description: Windows Media Center Service for TV and FM broadcast reception. Why this can be disabled: In most corporate environments, TV and FM broadcast reception on desktop computers is not considered a “business critical” item that needs support, and it’s often not allowed anyway. You can disable this service to save some resources.

8: Windows Media Center Scheduler Service

Windows description: Starts and stops recording of TV programs within Windows Media Center.Why this can be disabled: Likewise, there’s no need to record TV programs in a corporate environment.

9: Windows Media Player Network Sharing Service

Windows description: Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play. Why this can be disabled: On a corporate network, Windows Media Player doesn’t have nearly the place it might have on a home network. Disabling this service will have no impact on business activities.

10: Fax

Windows description: Enables you to send and receive faxes, utilizing fax resources available on this computer or on the network. Why this can be disabled: If your organization is not using a network-based faxing service, disabling this service will have no business impact.

11: HomeGroup Listener

Windows description: Makes local computer changes associated with configuration and maintenance of the homegroup-joined computer. If this service is stopped or disabled, your computer will not work properly in a homegroup and your homegroup might not work properly. It is recommended that you keep this service running. Why this can be disabled: It’s highly unlikely that a business organization — except a very small one — is using HomeGroups as a way to share resources on a network. It’s almost always safe to disable this service in a business setting.

12: HomeGroup Provider

Windows description: Performs networking tasks associated with configuration and maintenance of homegroups. If this service is stopped or disabled, your computer will be unable to detect other homegroups and your homegroup might not work properly. It is recommended that you keep this service running. Why this can be disabled: As noted above: Only very small organizations are likely to use HomeGroups to share resources on a network, so it’s almost always safe to disable this service in a business setting.

13: Tablet PC Input Service

Windows description: Enables Tablet PC pen and ink functionality. Why this can be disabled: The vast majority of PCs that are deployed to users do not have hardware that can leverage tablet-like capability. This service simply uses system resources with no possible benefit.

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In Windows 7 you can connect to a remote computer and take full advantage of your local system’s multiple monitors. Here’s how.

If you’re using multiple monitors on your system setup and you regularly connect to other systems via Remote Desktop, you know how frustrating it is to go from a multiple-monitor display to a single-monitor display for your remote connection. If so, you’ll definitely want to learn how you can take advantage of multiple monitors in Microsoft Windows 7’s Remote Desktop Connection.

However, before going any further it is important to understand right off the bat that multiple-monitors support in Windows 7’s Remote Desktop is available only on Windows 7 Ultimate and Windows 7 Enterprise. (It is also available in Windows Server 2008 R2.) Furthermore, both the local and remote systems must be running one of the supported versions. For example, Windows 7 Ultimate is running on the local and Windows 7 Enterprise is running on the remote.

As long as you have the proper configuration, Windows 7 provides you with real multiple-monitor support as opposed to the monitor-spanning feature that was introduced in the previous version of Remote Desktop Connection. This means that in Windows 7 you can use this feature to connect to a remote computer and take full advantage of your local system’s multiple monitors on your remote system.

In this edition of the Windows Desktop Report, we’ll describe Windows 7’s Remote Desktop support for multiple monitors and show you how to configure it for connecting to other Windows 7 systems. we’ll also show you how to use Remote Desktop’s monitor-spanning feature when connecting to, and from, Windows versions that do not support the multiple-monitors feature.

What’s the difference?

Before we get started, let’s take a moment to discuss the different types of Remote Desktop monitor configurations you can have when using a system with multiple monitors. In the standard type of connection, Remote Desktop displays the remote system in a window on one monitor. In a connection configured with the monitor-spanning feature, Remote Desktop displays the remote system in a window on one monitor but allows you to drag or span that window across multiple monitors. In a connection configured with the multiple-monitors feature, Remote Desktop makes the remote system behave as if it were physically connected to multiple monitors. Each of these configurations is illustrated in Figure A.

Figure A

There are three types of configurations you can use when using Remote Desktop on a system with multiple monitors.

Configuring a multiple-monitors connection

If you have the proper setup, configuring Windows 7’s Remote Desktop multiple-monitor feature is easy. To begin, Launch Remote Desktop Connection and select the system you want to connect to with multiple-monitor support from the Computer drop-down list. Then, click the Options button to expand the Remote Desktop Connection window so that you can see all the tabs. Next, choose the Display tab and select the Use All My Monitors for the Remote Session check box, as shown in Figure B. To complete the procedure, return to the General tab and click the Save button.

Figure B

Selecting the Use All My Monitors for the Remote Session check box is all that is needed to enable the multiple-monitor feature.

When you connect to the remote system, the remote system’s monitor will instantly fill your multiple monitors, just as if it were physically connected to the monitors.

Configuring a monitor-spanning connection

As mentioned, in a connection configured with the monitor-spanning feature, Remote Desktop allows you to drag or span the window across multiple monitors. However, there are a couple of caveats. First your multiple monitors must have the same screen resolution. Second, the monitors must be aligned, or positioned, side-by-side. Third, the combined screen resolution of your multiple monitors must be under 4096 x 2048.

To launch Remote Desktop Connection with monitor-spanning support, just click the Start button and type the following command in the Start Search box. (Alternatively, you can open a Command Prompt window and type the same command.)

Mstsc /span

When you do, you’ll see the standard Remote Desktop Connection dialog box, and you can launch the connection as you normally would. As soon as you make a connection, you’ll immediately see the desktop of the remote system spread across your multiple monitors. If you need to have access to both the local and remote desktops, you can reduce the size of the remote system’s desktop to only one monitor by clicking the Restore Down button on the Remote Desktop window. As a shortcut, you can also use the keystroke: [Ctrl][Alt][Break].

Once the window is on one monitor, you use click and drag to resize the window to completely cover a single monitor. Keep in mind that when you reduce the size of a spanned remote widow, it will display both horizontal and vertical scroll bars, as shown in Figure C, that you’ll have to use to see the entire screen. However, you can instantly span the window by clicking the Maximize button.

Figure C

When you resize the remote desktop’s spanned window, you’ll have to use scroll bars to view the entire screen.

Creating a shortcut

Of course, using a command line to launch your Remote Desktop connection isn’t the most convenient way to use the monitor-spanning feature. Chances are that you already have a Remote Desktop Connection RDP file saved on your desktop. If so, you can create a standard Windows shortcut that will incorporate both the special command line and your RDP file.

To begin, right-click anywhere on the desktop and then select New | Shortcut from the context menu. When you see the Create Shortcut wizard, just type mstsc /span and the path to the RDP file in the text box, as shown in Figure D. Be sure that you enclose the path to the RDP file in double quotes if the path has spaces in it. To continue, click Next and give the shortcut an appropriate name, such as Saturn – Remote Spanning, and then click Finish.

Figure D

You can create a standard Windows shortcut that will incorporate both the special command line and your RDP file.

You can now use this shortcut to launch your remote desktop connection and span the Remote Desktop window across all the available space on your multiple monitors. Of course, the spanned desktop won’t exactly behave like a multiple-monitor setup when you open multiple windows. As such you’ll have to use a little creative click-and-drag resizing to reposition the windows on the spanned desktop.

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You don’t have to live with a Windows 7 machine that’s becoming unbearably slow. Here are 10 basic steps that will optimize system performance.

With Windows 7, Microsoft did a really good job making the system perform well. However, over time, Windows 7 systems can slow down and need some care and feeding to regain their former glory. Further, some Windows 7 features can be leveraged to improve overall system performance. In this article, we will outline 10 steps you can take to boost the performance of your Windows 7 systems.

1: Disable unnecessary services

Not every system service that is running on a stock Windows 7 machine is necessary. A number of services can either be disabled or modified to run only when needed. Once you make these changes, the service no longer has to consume system resources and the system no longer has to spend time starting the service.

2: Reduce the number of startup items

Windows 7 systems eventually begin to suffer under the weight of software that is installed in the normal course of business. Many software titles install more than is necessary and include helper applications designed solely to make the software start up more quickly or facilitate other communication (e.g., iTunes helper). And new software installations might add a permanent presence to the system tray, even if it’s not absolutely necessary for the system to function (Steam games, for example).

You could go through your system tool by tool and remove the offending software, but you might want to keep the underlying tool around and just prevent the helper from loading. This and more can be accomplished through the use of MSconfig, a tool that has long been a part of Windows. MSconfig allows you to selectively disable startup items and take other steps toward improving overall system performance.

To use MSconfig, go to Start and in the search box, type MSconfig. From the Startup tab (Figure A), you can disable items. Just be careful about what you choose.

Figure A

Disable items to improve overall system performance.

3: Remove the bloatware installed by vendors

Microsoft’s OEMs sometimes actively work against the Redmond behemoth and sully the company’s name. Nowhere is this more evident than in the case of what has become known as “bloatware.” In the never-ending race to the bottom of the PC market, lower cost PCs have had their profit margins bolstered by OEMs through the inclusion of mostly junk software – short-term trials and the like — that does nothing but add a few dollars of profit while bringing performance to a crawl. Frankly, this is one of the reasons that I believe that Microsoft’s Surface announcement, in which Microsoft noted that it would make its own device, is brilliant. The company needs to start with a clean slate in some ways (no pun intended).

If your PC shipped with a bunch of stuff you’ll never use, get rid of that software. Generally, you can go to Start | Control Panel | Programs And Features (Figure B) and remove software you no longer plan to use. If the software adds items to the startup process, getting rid of it will make the PC start faster and, ultimately, perform better overall.

Figure B

Use Programs And Features to remove unwanted software.

4: Keep viruses and spyware off your system

If you’re running Windows, you need to be running an anti-malware program to keep viruses and spyware off your system. Nothing will ruin good performance like a boatload of spyware. Our personal favorite (and free!) tool for combating malware is Microsoft Security Essentials. In my experience, it’s been successful in catching bad stuff while not significantly degrading system performance itself.

5: Check your memory

How much RAM do you have? Is your system consuming all or most of your RAM? Does the system page out to disk? If so, you’re suffering a massive performance hit, which can be solved by adding more memory to your PC.

6: Go solid state

Solid state is all the rage these days, and with good reason. It’s fast! More and more laptops and even desktops are moving to the technology because of the performance benefits. Solid state disks use memory cells from which data can be read very quickly, as opposed to the relatively plodding nature of rotational storage. By moving to SSD, you can give your Windows 7 system renewed life — and give yourself a whole new user experience.

7: Ensure that power settings favor performance

This one is easy! When you’re plugged in, configure Windows 7’s power plans to favor performance over power savings. When you choose to use Windows 7′ high performance power plan, you might increase the computer’s performance in some (but not all) circumstances. It really depends on the kind of work you’re doing and how often you allow the computer to sit idle.

To change power plans, go to Start | Control Panel | Power Options and choose your power plan settings (Figure C).

Figure C

Go to Power Options to choose Windows 7 power plan settings.

8: Keep your system defragmented (unless you’ve followed item 6)

If you’re using a traditional spinning disk in your Windows 7 system, you can keep your system operating at peak efficiency by periodically defragmenting the hard drive. If, however, you’ve opted to go with SSD-based storage, don’t do this. First, you won’t get any performance benefit and second, you’ll significantly reduce the life of that expensive SSD.

Disk defragmentation is scheduled to take place once per week, but you can change this by going to Start | Accessories | System Tools | Disk Defragmenter (Figure D). In addition to changing the schedule, you can run an on-demand defrag from here. You can also run a defrag from the command line instead of from a GUI.

Figure D

You can schedule a defrag in the Disk Defragmenter dialog box.

9: Disable or tune search indexing

Windows 7’s search is good, but it can also affect system performance. If you really need to run a tool at full tilt, you can disable indexing altogether. Or you can tune the indexer to meet your specific needs, possibly reducing its overall impact on system performance.

10: Use ReadyBoost

Perhaps you don’t want to jump into the solid-state game right away but would like some of the benefit that can be had from flash-based storage. Using nothing more than a USB stick, you can do so through a Windows 7 feature known as ReadyBoost. (Note that if you’re already using an SSD as your system drive, ReadyBoost won’t be available, since there would be no performance gain.)

ReadyBoost allows the system to make use of one of these speedy storage devices as a cache, improving overall performance of the system. The flash storage device that you choose to use for ReadyBoost should meet the following specifications set by Microsoft:

• Capacity of at least 256 MB, with at least 64 kilobytes (KB) of free space
• At least a 2.5 MB/sec throughput for 4-KB random reads
• At least a 1.75 MB/sec throughput for 1MB random writes

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The problems stems from June 2017 security updates. Microsoft is investigating the issues and will update this page when a fix is available. In the meantime, please use the workarounds suggested for each issue. They have categorized it in seven scenarios.

Issue#1: Error when opening an attachment is an email, contact, or task formatted as Rich Text.

This issue affects Outlook 2007 and Outlook 2010.

When you open an attachment in an email, contact, or task formatted as Rich Text you get the following error:

You may also see:

STATUS: WORKAROUND

• Forward the email to yourself and then open the attachments from the forwarded email.
• Change the email format to HTML, or Text format.
• Save the attachments to your computer, using one of the following methods, then open them from the saved location: Drag and drop the attachments to your desktop.
  Go to File > Save Attachments.
  Copy and paste the attachment to your computer.

Issue#2: Opening Mail Attachment warning when opening an attachment that includes consecutive periods

This issue affects Outlook 2007, Outlook 2010, Outlook 2013, and Outlook 2016.

When opening an attachment that includes consecutive periods (…), or an exclamation point (!), the files are blocked and you receive an Opening Mail Attachment warning.

Or if an email message includes an attached email message, and the attached email message’s subject line ends with an unsafe file name extension as listed in the Blocked attachments in Outlook, the email attachment will be blocked for recipients.

STATUS: WORKAROUND

If you get the Opening Mail Attachment warning, and you’re sure the attachment was sent from a trusted source, proceed to Open or Save the attachment.

If the file is blocked because of a potentially unsafe file extension, ask the sender to save the email message to their computer and rename its subject line so that it does not end with an unsafe file name extension. Then, attach it to the email message and resend.

Issue#3: Error when setting ShowLevel1Attach to allow Outlook to display Level 1 attachments

This issue affects Outlook 2013 and Outlook 2016.

If you set ShowLevel1Attach to allow Outlook to display Level 1 attachments, you may see the error: “One or more objects in this file have been disabled due to your policy settings”.

WARNING: Typically, Level 1 attachments are blocked. If you have enabled this policy, users can see Level 1 attachments in Outlook. If you use any of the workarounds to open the files, please make sure they are safe to open. See: Information for administrators about e-mail security settings in Outlook 2007.

If you set ShowLevel1Attach to allow Outlook to display Level 1 attachments, and you send an email with an attachment you may see this message: “This item contains attachments that are potentially unsafe.  Recipients using Microsoft Outlook may not be able to open these attachments.”

STATUS: WORKAROUND

• Change the email format to HTML, or Text format.
• Save the attachments to your computer, using one of the following methods, then open them from the saved location:
  • Drag and drop the attachments to your desktop.
  • Go to File > Save Attachments.
  • Copy and paste the attachment to your computer.

Issue#4: VBScript does not run or you receive malicious code warning when using a custom form for Outlook

This issue affects Outlook 2007, Outlook 2010, Outlook 2013, and Outlook 2016.

When you use a custom form that you have created for Outlook, you see the following two symptoms:

• VBScript does not run.
• You get a malicious code warning: 

STATUS: INVESTIGATING

We’re investigating this issue and will update this page when a fix is available.

Issue#5: “Something went wrong….” or “Search results may be incomplete” error when searching in Outlook

This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10.

When searching in Outlook, you get this error: “Something went wrong and your search couldn’t be completed.”, or “Search results may be incomplete because items are still being indexed“.

And you’ll see this Event Log warning:

STATUS: WORKAROUND

Until the Windows Update fix release on 6/27, you can set a registry key that will cause Outlook to stop using the local Windows Search service. When this registry key is set, Outlook will use its own built-in search engine. The built-in search will display the message below to indicate it is not using the Windows Search service.

Disable Windows Desktop Search Service for Outlook:

• Open Registry Editor.
• Go to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search
• PreventIndexingOutlook
• Set DWORD: 1

Detailed Instructions:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following subkey in the registry:
   HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows
3. On the Edit menu, point to New, and then click New Key and name the key Windows Search.
4. Click on the new key Windows Search.
5. On the Edit menu, point to New, and then click DWORD Value.
6. Type PreventIndexingOutlook for the name of the DWORD, and then press Enter.
7. Right-click PreventIndexingOutlook, and then click Modify.
8. In the Value data box, type 1 to enable the registry entry, and then click OK.
9. Note to disable the PreventIndexingOutlook setting, type 0 (zero), and then click OK.
10. Exit Registry Editor, and then restart Outlook.

Issue#6: iCloud fails to load properly in Outlook 2007

iCloud fails to load properly in Outlook 2007.

When accessing Calendar, Contacts, or Tasks in Outlook 2007, you get the following error:

The set of folders cannot be opened. MAPI was unable to load the information service C:\PROGRA~2\COMMON~1\Apple\Internet Services\APLZOD.dll. Be sure the service is correctly installed and configured.”

STATUS: WORKAROUND

The loading of unregistered MAPI services has been disabled by default to make Outlook more secure.

If you have trusted applications that depend on being loaded in this manner, you can re-enable those applications by setting the following registry key:

REG_DWORD HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security\AllowUnregisteredMapiServices

You can use the following registry subkey to apply the registry setting as a domain policy:

HKCU\Software\Policies\Microsoft\Office\12.0\Outlook\Security\AllowUnregisteredMapiServices

Value 0 (default): Block loading of unregistered MAPI services. This is the recommended setting to avoid unexpected execution of unknown code.

Value 1: Enable loading of unregistered MAPI services.

To make these registry changes, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following subkey in the registry:HKCU\Software\Microsoft\Office\12.0\Outlook\Security\
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type AllowUnregisteredMapiServices for the name of the DWORD, and then press Enter.
5. Right-click AllowUnregisteredMapiServices, and then click Modify.
6. In the Value data box, type 1 to enable the registry entry, and then click OK.

   NOTE: To disable the AllowUnregisteredMapiServices setting, type 0 (zero), and then click OK.

7. Exit Registry Editor, and then restart the computer.

Vulnerability information (applies to all versions)

MAPI does not validate that a provider’s DLL that it is requested to load is registered correctly in MapiSVC.inf or even that it comes from the local machine. This can be exploited by creating a file together with an OLE object in such a way to cause MAPI to load a DLL from a network share when the OLE object is activated. This can allow arbitrary code execution to occur.

Issue#7: When printing a specific iframe or frame in a web page, the print output may be blank, or text is printed with a 404

This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10.

When you print a specific iframe or frame in a web page, the print output may be blank, or text is printed that resembles the following:

This problem has also been observed in both Internet Explorer 11, and in applications that host the IE Web Browser Control.

STATUS: INVESTIGATING

There is currently no workaround for this issue. However, if you print the entire web page, it will print correctly. We’re investigating this issue and will update this page when a fix is available.

Option: Uninstall Recent Microsoft Update

It is not recommended to uninstall the update as it applies to some other issues but if none of the workarounds help then you have this option until a new fix is releases.

For Outlook 2010:

1. Go to the Control Panel – Programs and features and select view installed updates on the left.
2. Search or look for KB3203467 and highlight it and uninstall it.

For Outlook 2007:

1. Go to the Control Panel – Programs and features and select view installed updates on the left.
2. Search or look for KB3191898 and highlight it and uninstall it.

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Here’s how to use some of the new features in Windows 7’s Event Viewer to investigate a slow boot time.

Overview

Windows 7’s Event Viewer includes a new category of event logs called Applications and Services Logs, which includes a whole host of subcategories that track key elements of the operating system. The majority of these subcategories contain an event log type called Operational that is designed to track events that can be used for analyzing and diagnosing problems. (Other event log types that can be found in these subcategories are Admin, Analytic, and Debug; however, describing them is beyond the scope of this article.)

Now, within the operating system section is a subcategory titled Diagnostic-Performance with an Operational log that contains a set of a Task Category called Boot Performance Monitoring. The Event IDs in this category are 100 through 110. By investigating all the Event ID 100 events, you will be able to find out exactly how long it took to boot up your system every time since the day you installed Windows 7. By investigating all the Event ID 101 thru 110 events, you will be able to identify all instances where boot time slowed down.

Getting started

You can find and launch Event Viewer by opening the Control Panel, accessing the System and Security category, selecting the Administrative Tools item, and double-clicking the Event Viewer icon. However, you can also simply click the Start button, type Event in the Start Search box, and press Enter once Event Viewer appears and the top of the results display.

Creating a Custom View

Once you have Event Viewer up and running, you can, of course, drill down through the Applications and Services Logs and locate the Diagnostic-Performance Operational log and begin manually looking through the events recorded in the log. However, you can save yourself time and energy by taking advantage of the new Custom View feature, which is essentially a filter that you can create and save.

To do so, pull down the Action menu and select the Create Custom View command. When you see the Create Custom View dialog box, leave the Logged option set at the default value of Any Time and select all the Event level check boxes. Next, select the By Log option button, if it is not already selected, and click the dropdown arrow. Then, drill down through the tree following the path: Applications and Services Logs | Microsoft | Windows | Diagnostics-Performance. When you open the Diagnostics-Performance branch, select the Operational check box, as shown in Figure A.

Figure A

When you get to the Diagnostics-Performance branch, select the Operational check box.

To continue, type 100 in the Includes/Excludes Event IDs box, as shown in Figure B, and then click OK.

Figure B

Event ID 100 records how long it takes to boot up your system.

When you see the Save Filter to Custom View dialog box, enter a name, as shown in Figure C, and click OK.

Figure C

To save the filter as a Custom View, simply provide an appropriate name, such as Boot Time.

You’ll now repeat these steps and create another Custom View, and this time, you’ll type 101-110 in the Includes/Excludes Event IDs box and name it Boot Degradation.

Investigating Boot Time

To investigate your Windows 7 system’s boot time, select Boot Time in the Custom Views tree and then sort the Date and Time column in ascending order. When you do, you’ll see a complete history of every time you have booted your system since the day you installed Windows 7. In Figure D, you can see that we have hidden the Console Tree and the Action Pane to focus on the events.

Figure D

By sorting the Date and Time column in ascending order, you’ll see a complete history of every time you have booted your system since the day you installed Windows 7.

As you can see, the first recorded Boot Time on my sample system was 67479 milliseconds in October 2009. Dividing by 1,000 tells me that it took around 67 seconds to boot up. Of course, this was the first time, and a lot was going on right after installation. For example, drivers were being installed, startup programs were being initialized, and the SuperFetch cache was being built. By December 2009 the average boot time was around 37 seconds.

In any case, by using the Boot Time Custom View, you can scroll through every boot time recorded on your system. Of course, keep in mind that there will be normal occurrences that may lengthen the boot time, such as when updates, drivers, and software is installed.

Now, if you click the Details tab, you’ll see the entire boot process broken down in an incredible amount of detail, as shown in Figure E. (You can find more information about the boot process in the “Windows On/Off Transition Performance Analysis” white paper.) However, for the purposes of tracking the boot time, we can focus on just three of the values listed on the Details tab.

Figure E

The Details tab contains an incredible amount of detail on the boot time.

MainPathBootTime

MainPathBootTime represents the amount of time that elapses between the time the animated Windows logo first appears on the screen and the time that the desktop appears. Keep in mind that even though the system is usable at this point, Windows is still working in the background loading low-priority tasks.

BootPostBootTime

BootPostBootTime represents the amount of time that elapses between the time that the desktop appears and the time that you can actually begin using the system.

BootTime

Of course, BootTime is the same value that on the General tab is called Boot Duration. This number is the sum of MainPathBootTime and BootPostBootTime. Something that we didn’t tell you before is that Microsoft indicates that your actual boot time is about 10 seconds less that the recorded BootTime. The reason is that it usually takes about 10 seconds for the system to reach an 80-percent idle measurement at which time the BootPostBootTime measurement is recorded.

Investigating Boot Degradation

To investigate instances that cause Windows 7 system’s boot time to slow down, select Boot Degradation in the Custom Views tree and then sort Event ID column in ascending order. Each Event ID, 101 through 110, represents a different type of situation that causes degradation of the boot time.

While there are ten different Event IDs here, not all of them occur on all systems and under all circumstances. As such, I’ll focus on the most common ones that we have encountered and explain some possible solutions.

Event ID 101

Event ID 101 indicates that an application took longer than usual to start up. This is typically the result of an update of some sort. As you can see in Figure F, the AVG Resident Shield Service took longer than usual to start up right after an update to the virus database. If you look at the details, you can see that it took about 15 seconds for the application to load (Total Time), and that is about 9 seconds longer than it normally takes (Degradation Time).

Figure F

Event ID 101 indicates that an application took longer than usual to start up.

An occasional degradation is pretty normal; however, if you find that a particular application is being reported on a regular basis or has a large degradation time, chances are that there is a problem of some sort. As such, you may want to look for an updated version, uninstall and reinstall the application, uninstall and stop using the application, or maybe find an alternative.

(In the case of my friend’s Windows 7 system, there were several applications that were identified by Event ID 101 as the cause of his system slowdown. Uninstalling them was the solution, and he is currently seeking alternatives.)

Event ID 102

Event ID 102 indicates that a driver took longer to initialize. Again, this could be the result of an update. However, if it occurs regularly for a certain driver or has a large degradation time, you should definitely look in to a newer version of the driver. If a new version is not available, you should uninstall and reinstall the driver.

Event ID 103

Event ID 103 indicates that a service took longer than expected to start up, as shown in Figure G.

Figure G

Event ID 103 indicates that a service took longer than expected to start up.

Services can occasionally take longer to start up, but they shouldn’t do so on a regular basis. If you encounter a service that is regularly having problems, you can go to the Services tool and experiment with changing the Startup type to Automatic (Delayed Start) or Manual.

Event ID 106

Event ID 106 indicates that a background optimization operation took longer to complete. On all the Windows 7 systems that we investigated, this event identified the BackgroundPrefetchTime as the culprit, as shown in Figure H. Since the Prefetch cache is a work in progress, this should not really represent a problem.

Figure H

Event ID 106 indicates that a background optimization operation took longer to complete.

If you encounter regular or long degradation times related to Prefetch, you may want to investigate clearing this cache and allowing the operating system to rebuild it from scratch. However bear in mind that doing so can be tricky and instructions on doing so are beyond the scope of this article.

Event ID 109

Event ID 109 indicates that a device took longer to initialize. Again, if this is happening occasionally, there shouldn’t be anything to worry about. But if it is occurring regularly, you should make sure that you regularly back up your hard disk and begin investigating replacing the device in question.

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