Microsoft is rolling out a host of new email security features for Office 365 later this quarter, as it looks to thwart hackers and criminals.

‘Insider spoofing’ or faking the CEO’s email address to trick the CFO into transferring millions to criminal bank accounts is big business. Now Microsoft is using big data and reputation filters to try and squish the threat.

According to the FBI, between October 2013 and August 2015, 7,066 US businesses have fallen prey to ‘business email compromise’, netting criminals an estimated $747m.

Non-US victims lost a further $51m over the period, with the FBI estimating a 270 percent increase in identified victims since January 2015, when it first released figures about the threat category.

As Microsoft notes, when a corporate email domain is spoofed, it makes it hard for existing filters to identify the bogus email as malicious.

However, Microsoft reckons it has achieved a 500 percent improvement in counterfeit detection using a blend of big data, strong authentication checks, and reputation filters in Exchange Online Protection for Office 365.

It’s also rolling out new phishing and trust notifications to indicate whether an email is from a known sender or if a message is from an untrusted source, and therefore could be a phishing email.

The company is also promising a faster email experience as it vets attachments for malware and new tools to auto-correct messages that are mis-classified as spam. The aim is to boost defences without impairing end-user productivity.

Malicious email attachments remain a popular way for attackers to gain a foothold in an organization and, as RSA’s disastrous SecurID breach in 2011 showed, a little social engineering can go a long way to ensuring someone opens it.

Microsoft’s new attachment scanner, called Dynamic Delivery of Safe Attachments, looks to reduce delays as it checks attachments for potential threats.

Currently it captures suspicious looking attachments in a sandbox with a ‘detonation chamber’ where it analyses it for malware in a process takes five to seven minutes.

Microsoft hasn’t figured out a faster way to analyse the attachment, but instead of holding up the email as it conducts the scan, it will send the body of the email with a placeholder attachment. If the attachment is deemed safe, it will replace the placeholder and if not, the admin can filter out the attachment.

The feature is part of Microsoft’s Office 365 Exchange Online Protection and Advanced Threat Protection services.

The company is also tackling false-positive spam, or legitimate messages that are mis-identified as spam, and vice versa, with a new feature called Zero-hour Auto Purge, which allows admins to “change that verdict”.

“If a message is delivered to your inbox and later found to be spam, Zero-hour Auto Purge moves that message from the inbox to the spam folder; the reverse is true for messages misclassified as spam,” Microsoft notes.

Microsoft is testing this approach with 50 customers and says it will be rolled out for all Exchange Online Protection global clients in the first quarter of 2016.

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let the dust settle before you attempt the free Windows 10 upgrade.

With the official Windows 10 launch and Microsoft’s promise that the upgrade for Windows 7/8.1 systems will be free for the first year after launch, you’ll have until July 29, 2016, to make your move. Just because it’s free doesn’t mean you have to rush to get your copy—unless, of course, it’s a status thing.

For the ordinary Windows user, there really isn’t any immediate need to be one of the first people to download Windows 10. In fact, you’ll probably have a better upgrade experience if you hold off for a bit. Wait for the hype to die down, wait for the load on the Windows Update servers to wane, and more importantly, wait for the first wave of updates to make their way out to the masses of Windows users who had to be the first.

Besides, unless you’re a Windows Insider program participant, chances are that you won’t be able to get Windows 10 right away anyhow.

In his July 2nd blog post, “Windows 10: Preparing to Upgrade One Billion Devices,” Terry Myerson stated:

“We want to make sure all of you have a great upgrade experience, so we’ll roll-out Windows 10 in phases to help manage the demand.”

He then goes on to say:

“Starting on July 29, we will start rolling out Windows 10 to our Windows Insiders. From there, we will start notifying reserved systems in waves, slowly scaling up after July 29th. Each day of the roll-out, we will listen, learn and update the experience for all Windows 10 users.”

That last sentence hints at the fact that the Microsoft is anticipating the possibility that there may be some glitches in the first wave of the roll out.

To be sure, I’m not suggesting that you hold out for months before you upgrade—rather, I’m saying that you may want to give it a couple of weeks just to see how others are faring with Windows 10. With Microsoft’s Windows as a service model, the ongoing testing via the extension of the Windows Insider program, and the rapid update system developed during the Windows Insider preview program, the hope is that any issues that crop up in the first weeks after initial availability will be quickly resolved.

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Do your best work with Office 2016 applications. New features make it easier to create, share, and work together wherever you are, across your favorite devices.

Even a novice Word user can display page numbers in a document’s header of footer. The process is fundamental. Advancing beyond the basics is easier than you might think, and you might be surprised how many things you can do with a header or footer! In this article, you’ll find eight tips that will move you from basic user to advanced, at least with headers and footers.

1. Display page numbers in shapes

Most documents over a few pages display a page number in the header of footer. If the document warrants a bit of visual appeal, you can display that number in an interesting and colorful shape. First, add the shape to the header using an easy-to-use built in gallery. Next, use the header’s current position property to add the number.

To add the shape, do the following:

1. Open the footer by double-clicking the footer area. In Word 2003, choose Header and Footer from the View menu.
2. While in the header, click the Insert tab. In the Illustrations group, click Shapes and choose one, such as the diamond shape in the Flowchart section (Figure A). In Word 2003, use the Drawing toolbar to access shapes.
   Figure A

1. Click inside the footer and drag to create the shape. It’s okay if the shape extends beyond the footer border a bit.
2. With the shape inserted, use the contextual Format tab to format the shape. I used the Shape Fill options to change the color to lettuce green; I used the Shape Outline drop-down to change the outline to dark green; I used the Shape Effects Reflection option to add a full reflection (Figure B) that fades off the bottom edge (which might not be possible to print but works fine for electronic viewing). In Word 2003, choose AutoShape from the Format menu (with the shape selected).
   Figure B

With the shape inserted and formatted, add the page number as follows:

1. Right-click the shape and choose Add Text from the resulting submenu. In Word 2003, use the Header and Footer contextual toolbar to insert the page number, and then format as you normally would.
2. Click the contextual Design tab. In the Header & Footer group, click Page Number.
3. Choose Current Position from the drop-down.
4. Choose Plain Number (the first option) from the gallery (Figure C).
   Figure C 

1. Select the number and format it. I applied black font color (Figure D).
   Figure D

This simple example shows you how to display the page number in a shape. It’s up to you to determine whether doing so is appropriate for your document.

2. Insert a graphic

A header is a good place to display your organization’s logo or some other branding graphic. To do so, open the header or footer as you normally would and then do the following:

1. With the document in edit mode, click the Insert tab. In Word 2003, choose Picture | From File from the Insert menu, and then skip to step 3.
2. In the Illustrations group, click Picture.
3. Use the Insert Picture dialog to locate the file
   

4. Select the file, and then click Insert
   

You probably didn’t realize how easy that would be! While graphics in the header and footer might sound like a great idea, use them sparingly.

3. Use header graphic as a page tab

You can use the header or footer to display a graphic on every page, but you don’t have to leave it in the header or footer. For instance, you might want to use a graphic as a page tab. To do so, insert the graphic as you normally would (see tip 2). Then, drag it out of the header or footer area as shown in Figure E. If the graphic won’t move, click the Layout Options icon and choose a text wrapping option. The Layout Options icon is new to 2013. In earlier versions, you’ll find these options on the contextual Format tab. You might want to rotate the graphic as well.

Figure E

4. Use sections

A large document might need to change information in the header or footer as the document evolves. The way to implement this requirement is to use section breaks. Simply click inside the document (not inside the header or footer) where you want the new section to begin. Click the Page Layout tab, click Breaks in the Page Setup group, and then choose the best break type for your document. Return to the header or footer of the new section and make the necessary changes. In Word 2003, breaks are on the Insert menu.

For a header that doesn’t repeat information from the previous section, click the Link to Previous option in the Navigation group on the contextual Design tab. Doing so breaks the connection between the two sections. Figure F shows the toggle option linked and not linked. When sections are linked, the option has a dark background and Word displays the Same as Previous tab to the right. When the link is broken, the option has no background and the tab is gone. In Word 2003, this option is on the Header and Footer toolbar (and available only if there’s more than one section).

Figure F

You must break the link between headers and footers separately.

5. Display custom info

The header or footer area is a great place to display custom information about the document or author using fields. To do so, open the document’s header or footer. Then, position the cursor and do the following:

1. Click the Insert tab. In Word 2003, choose Field from the Insert menu and skip to step 4.
2. In the Text group, click the Quick Parts option.
3. From the drop-down, choose Field.
4. Using the resulting dialog (Figure G), choose a field, such as Author. Set properties, if necessary, and click OK. (You could also use AutoText or Document Property.)
   Figure G

6. Gallery page number options replace existing header or footer

Be careful when using the Page Number option to display page numbers in the header or footer. If you’ve already created a header or footer, and you add the page number last, use the Current Position option. Other options from the gallery will replace the existing header or footer. (Galleries aren’t available in Word 2003.)

7. Modify the style

Word applies the Header and Footer style to header and footer text, respectively. Both styles are based on Normal. The easiest way to change the appearance of the text for either is to modify the appropriate style. Doing so will impact the entire document, so don’t change the style if you want to change the format for a single section.

8. Reference a content control

Sometimes, you want to repeat information from the body of the document in the header or footer. In later versions of Word, using content controls, this is easily done. First, you add a content control and create a custom style for it. To the header, you add a StyleRef field that references the style you applied to the content control. In this way, you can easily display the contents of the content control in the header. Let’s work through a simple example:

1. Position the cursor where you want to insert the content control.
2. Click the Developer tab and then click Rich Text Content Control in the Controls group.
3. Click Properties in the same group and enter a meaningful name, such as ccName . The cc prefix identifies the object as a content control and Name describes its content.
4. Check the Use a style to format text typed into the empty control option. Don’t worry about what’s in the Style control at this point.
5. Click New Style.
6. Name the new style appropriately, such as Content Control (Figure H). You can change the Style based on setting, but don’t for this example. In this way, you can see how easy it is to set this technique up without making a lot of unnecessary changes. It’s the same style used for the body of the document; it just has a different name.
   Figure H

1. Click OK, and Word updates the Style control to reflect the new style you just created (Figure I).
   Figure I

1. Click OK.
2. Open the header and position the cursor where you want to display the contents of the content control you just added.
3. Click the Insert tab.
4. In the Text group, click Quick Parts, and choose Field from the drop-down list.
5. In the resulting dialog, choose StyleRef from the Field names list.
6. Choose Content Control from the Style name list
7. Click OK.
8. Double-click the content control to close the header.

Enter text into the content control, and the field in the header will update accordingly. Although this technique has a lot of steps, it isn’t difficult to implement.

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This year will mark the first full year of release for Microsoft’s new OS. A look at what’s in store for Windows 10 this year.

Windows 10 was described as the “last version of Windows” – an OS that would evolve over time rather than be superceded.

In the few months since Windows 10’s launch Microsoft says it has been installed on more than 110 million devices. But just what lies in store for the OS in 2016, how will it get better and what new devices will it find its way onto?

1. Windows 10 will begin automatically installing on your old machine

Windows 10 is available as a free upgrade to Windows 7 and 8.1 users and Microsoft is getting increasingly aggressive about moving these users to the new OS.

From this year Windows 10 will automatically begin installing on most Windows 7 and 8.1 machines.

Users will still need to confirm the installation manually for it to continue. However, if they choose not to proceed it’s unclear if they can cancel it altogether, with Jeremy Korst, general manager of the Windows and Devices team at Microsoft, saying only that “the customer will have the ability to delay it for some period”.

If users do upgrade but don’t like Windows 10 they will have 31 days to roll back to their previous OS.

The automatic installation, the result of Microsoft changing the status of the Windows 10 upgrade to a Recommended update, will be preceded by increasingly insistent nag messages to upgrade. These notices are already being shown to some Windows users and have been criticised for not offering an easy opt-out.

2. Microsoft Edge will get extensions

Windows 10 launched with Microsoft Edge, a new browser that cast off a lot of the legacy code holding Internet Explorer back.

However, while speedy and capable on paper, the browser suffers from its share of bugs and is missing support for extensions, a key feature found in competitors such as Chrome and Firefox.

Microsoft will rectify this omission “early next year” when Korst said it will add extensions to Edge in test builds of Windows 10, ahead of being made generally available.

Extensions are small software programs, typically written using HTML, CSS and JavaScript, that augment the functionality of a browser.

Earlier this month, Microsoft accidentally published a website announcing the introduction of extensions to test builds of Windows 10. The site, which was taken down, referenced extensions for Pinterest and Reddit.

Microsoft originally planned to add support for extensions to Edge this year.

3. Windows 10 will blur the virtual and real world

Microsoft’s Windows 10-powered augmented reality headset HoloLens will ship to developers in the first quarter of 2016.

The augmented reality headset places 3D virtual images in the wearer’s vision so that they appear part of the real world – for instance, a Minecraft landscape sits on a coffee table or a Skype video sits on the wall.

After trying a demo of the headset this week, TechRepublic senior writer Dan Patterson said that though the headset had a limited “field of vision”, “the 3D animations are smooth, easy to interactive with, and result in only marginal eyestrain”.

The HoloLens doesn’t come cheap, with the developer kit priced at $3,000 – although Microsoft says this early release is meant for developers and commercial customers.

Although HoloLens has obvious consumer and gaming uses, Microsoft is stressing its use for business and is working with NASA, AutoDesk, Volvo, Dassault Aviation, Case Western Reserve University, and other large organisations to develop applications for it.

4. More security for enterprise

The coming year will also see some notable new features added to the enterprise version of Windows 10.

Key among these additions is Enterprise Data Protection, which will allow companies to separate work and personal data on devices using containerisation file techniques. It will also encrypt data as it moves around the organisation – helping to ensure that information isn’t accessed by the wrong people.

The feature will be rolled out to people testing Windows under the Insider Program “early this year”.

5. Testers will get a peek at even earlier builds

Those testing early releases of Windows 10 under the Windows Insider Program will be able to get earlier access to new features from January this year.

Those who choose to be in the “fast” ring of the Insider Program will receive builds of Windows 10 more frequently in 2016, according to Microsoft VP Gabe Aul.

The price of testers getting their hands on early builds more regularly will be that this software will likely include more bugs, he said. Those testers who prefer stability to early access should opt for the “slow” ring, he said.

6. Cortana will be everywhere

Microsoft is planning a major upgrade to Windows 10, codenamed Redstone, next year – with reports the upgrade will put Microsoft’s virtual assistant Cortana at the core of the OS.

An unnamed source told The Verge the new Cortana will help users with a much wider range of tasks inside Windows 10, appearing contextually in documents to provide “information and assistance” and giving Cortana control over a wider range of notifications.

The other major upgrade to Cortana will reportedly be an ability to start a task on one device and pick it up on another, for instance if you get a missed call on an Android phone running the Cortana app you could reply from your Windows 10 PC via text.

7. Microsoft doubles down on Windows 10 phones as desktops

A much touted feature of Windows 10 is its ability to run a desktop OS from a phone.

Microsoft’s new Lumia 950 and 950XL handsets can – wirelessly or via a dock – be hooked up to a monitor, mouse and keyboard and used to run a Windows desktop.

The Windows 10 OS can change the look and feel of certain apps, as well as its own appearance, to suit the phone or the desktop, as well as coping with everyday desktop tasks, such as multitasking and copying files from a USB stick.

The expectation is that Microsoft will further commit to this idea of using your phone as a desktop in 2016, with rumours that Panos Panay and the team behind the high-end Surface Book laptop are working on a Surface Phone that will release next year.

8. No more free upgrade

Windows 10 is available as a free upgrade to everyone running Windows 7 or 8.1 but only for a limited time.

The offer of a free upgrade will expire on 29 July 2016 – after which point it seems that users will have to buy a Windows 10 licence.

However, due to the in-your-face tactics that Microsoft is adopting to persuade people to upgrade, it seems unlikely that Windows 7 and 8.1 users will inadvertently miss out on the offer.

9. Windows 10 replaces its predecessors on new PCs

If you’re not a fan of Windows 10 then you should buy a new PC before October.

From the end of October 2016, PC makers will have to sell new machines with Windows 10, rather than Windows 7 or 8.1.

After that point businesses that want to run older Windows versions on new machines will have to rely on downgrade rights or software assurance rights under volume license agreements.

10. Windows 10 Surface Hub arrives

From January 2016 Windows 10 will power another new piece of hardware,Microsoft’s touchscreen computer the Surface Hub.

The successor to its large-screen Perceptive Pixel displays, the Surface Hub will run a custom version of Windows 10 and various apps needed for workplace communication and collaboration, including OneNote, Skype for Business and Office.

The 55-inch, Intel Core i5-based Surface Hub model will sell for $6,999 (estimated retail price), and the Intel Core i7-based 84-inch version for $19,999 ERP.

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Every year brings with it new challenges, and new lessons, for IT in the enterprise. Here are 10 of the lessons IT learned this past year.

The end of a year is always a good time for reflection, especially so if you’re evaluating what your business did right and what you can improve upon. In an increasingly digital world, IT has quickly become one of, if not the most, important aspects of an organization. So, it should be with great care that executives and admins look back on their year and try to glean some wisdom about what can be done differently in the year to come.

Here are 10 of the most important lessons that IT learned in 2015.

1. BYOX is here to stay

As smartphone use grew to near ubiquity in the enterprise, it brought with it the trend of BYOD, or, bring your own device. While that originally referred to mobile devices such as smartphones and tablets, it spawned as host of “bring your own” everything else.

“BYOX is the new mantra with consumers bringing their own applications, cloud sharing tools, social media into the enterprise; essentially bringing their own expectations of which technology they want to use and how and where they want to work in a corporate environment,” said Chuck Pol, president of Vodafone Americas.

2. DevOps is no longer just a buzzword

The term “DevOps” gained huge popularity in 2015 as a reference to an agile method that stresses the collaboration of development and operations. The goal is to connect the writers of the code with those who maintain the systems that run it. However, DevOps continues to evolve and, although it has its own set of challenges, it could be poised to become the method of choice for enterprise IT starting in 2016.

3. Data is currency

Data, especially as it relates to big data has been steadily growing in value but 2015 felt like a tipping point. Tools for both structured and unstructured data exploded in popularity and major data service providers went public, adding credibility to the field and likely creating a better inroad into the enterprise. Also, businesses got better at distinguishing between relevant and irrelevant data.

“It is no longer credible to look at data as big static objects in a deep lake, but rather be considered a set of fast moving assets in a raging river,” said Neil Jarvis, CIO of Fujitsu America. “In 2016 and beyond, companies need to look at the data that creates business-relevant information for today and tomorrow.”

4. Finding talent is problematic

Talent shortages don’t just affect startups on the West Coast. CompTIA CIO Randy Gross said that current estimates suggest there are more than one million IT job opening across the US alone, ranging across skill level from support specialists to network admins. Enterprises are going to have to work harder to attract and retain talent.

“Wise employers with IT jobs to fill have engaged in a self-examination of the tactics and strategies they’re using to attract new talent—and adjusting accordingly,” Gross said. “For some companies, new telecommuting and remote work options have helped them fill their talent gaps.”

5. SMAC is still relevant

The SMAC stack, which stands for social, mobile, analytics, and cloud, is also known by some as the “third platform.” As all of these individual components continue to grow and thrive in the workplace, their interdependencies will grow along with them.

“Senior management must become well versed about these technologies and their possibilities to create new value and new competitive advantages in their own business and markets,” Pol said.

6. Cloud lost its fear factor

Cloud acceptance was a mixed bag for a long time, but 2015 brought a more widespread embrace of cloud technologies and services in the enterprise. In fact, some trends are making it almost a necessity.

“The complete adoption of virtualization, as well as investigation into cloud and other strategies, is far more advanced than expected—particularly amongst SMBs,” said Patrick Hubbard, technical product marketing director at SolarWinds. “Making operating systems and applications truly mobile is redefining how companies think about their IT infrastructure.”

7. The security mindset is changing

Anthem BlueCross BlueShield and Harvard University were among the major organizations that dealt with a public security breach in 2015. With today’s social media, you can almost guarantee any data breach that occurs in the enterprise won’t stay a secret. And, with the risk of a breach high, Intel Security CTO Steve Grobman said that teams must adopt a new way of thinking.

“IT must embrace the mindset that they have already been breached, now how do you protect your environment with this new default outlook?,” Grobman said.

8. Shadow IT is a line item

Shadow IT carries nowhere near the same amount of scorn it once did in the enterprise. Some organizations are even openly embracing it, and making it a foundational part of their IT strategy. And, as shadow IT continues to grow, Pol said, it needs to be properly accounted for in the budget.

“As technology continues to transform business, IT infrastructure will become more complex and more difficult to have a complete view of technology across the business,” Pol said. “The role of IT will need to become more strategic and set clear lines of accountability between IT and line of business budget holders.”

9. Employees are the biggest security risk

When most people think about security risks to their organization, the image of the hooded hacker furiously typing away in a dark room. However, employees themselves pose a real threat to the security of an organization as well. Issues such as poor password practices and using unsecured networks with company devices are a real problem. Kelly Ricker, senior vice president of events and education at CompTIA, said mobile, while helping with agility and productivity, is a cybersecurity nightmare.

“Every device that employees use to conduct business—smartphones and smartwatches, tablets and laptops—is a potential security vulnerability,” Ricker said. “Companies that fail to acknowledge and address this fact face the very real risk of becoming a victim of cyber criminals and hackers.”

10. Commoditization is a threat

With the plethora of tools available to build and replicate popular tech, it is increasingly important for organizations to guard against the threat of commoditization.

“As development cycles become shorter and the potential for intellectual property to be recreated and copied increases, it is becoming more difficult to create a sustainable competitive advantage for your products and services,” Pol said.

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Microsoft has withdrawn the released Windows Update KB3114409 because it causes Outlook to start in Safe Mode. This loads the email client without customizations and plugins. Fortunately it can be easily fixed.

The patch was actually released to stop Outlook from starting in Safe Mode, but it appears something didn’t go the right way. Microsoft has decided to withdraw the update for now.

Users affected by the update can easily stop Outlook from starting in safe mode by uninstalling the KB3114409 update.

This can be done this way: Go to your Control Panel. Go to ‘Programs and Features’ and left click ‘View installed updates’. Find KB3114409. Once you’ve found the appropriate update, click ‘Uninstall’.

(Tip: copy/paste KB3114409 and enter it in the search field at the top right.)

After a reboot of the computer Outlook will no longer start in safe mode.

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Just five years after the first 4G smartphone hit the market, the wireless industry is already preparing for 5G.

Each of the four nationwide cell phone carriers, as well as smartphone chipmakers and the major network equipment companies are working on developing 5G network technology for their customers.

There are many significant hurdles that all the industry players have to clear before you’ll see a little 5G symbol next to the signal bars on your smartphone screen. For example, it has yet to be determined what 5G even means, let alone what it will look like and when it will get here.

But as consumers use up rapidly growing amounts of 4G bandwidth watching streaming videos on their phones, 5G will soon become a necessity. As telecom engineers work furiously to develop 5G technology, we’re getting a clearer picture of the who, what, where, when and why of 5G.

What is 5G?

The “G” in 3G, 4G and 5G stands for “generation.” So 5G will be the fifth generation of wireless network technology.

The standards for 5G have not yet been set. According to Bill Smith, president of AT&T’s (T, Tech30)network operations, 5G will likely be defined in 2018, and the standards for 5G will codified sometime in 2019 by the standards-setting International Telecommunication Union, a branch of the United Nations. The standards will determine which wireless technologies can be called “5G,” as well as what its characteristics must include, such as how fast it will be.

Still, it’s possible to make a very educated guess about what 5G will look like based on the emerging 5G technologies that the wireless industry is experimenting with.

Here’s the elevator pitch: 5G will be faster, smarter and less power-hungry than 4G, enabling a slew of new wireless gadgets. 5G will let us have faster smartphones, more smart-home devices and longer-lasting wearable gizmos.

How fast will 5G be?

5G has the potential to offer speeds up to 40 times faster than 4G — fast enough to stream “8K” video in 3-D or download a 3-D movie in about 6 seconds (on 4G, it would take 6 minutes).

Unfortunately for consumers, there’s a difference between lab experiments and reality. Peak speeds are fun to dream about, but in the real world, actual speeds are much slower than promised.

Nokia (NOK), one of the biggest 5G players, believes that its 5G technology will allow for real-world speeds of about 100 Megabits per second when the network is most congested — that’s about four times faster than 4G’s top speed.

Another characteristic of 5G is that it will have ultra-low latency, meaning that it could drastically reduce the amount of time it takes for the network to respond to your commands. That could give the appearance of much faster loading websites, apps, videos and messages.

How will it work?

A lot of the wireless companies’ 5G experimentation is taking place in super-high frequencies — as high as 73,000 MHz. Today’s cell phone networks broadcast signal in a range of 700 MHz to 3,500 MHz.

The advantage of high-frequency signals is that they’re capable of providing significantly faster data speeds. The disadvantage is that they travel much shorter distances and they can’t easily penetrate walls. That means thousands — perhaps even millions — of mini cell towers, or “small cells” would need to be placed on top of every lamp post, every building, inside every home and potentially every room.

That presents a host of problems. How can cell phone companies possibly process all that data? There are companies, such as Google’s recently acquired Alpental, that are working on those “backhaul” issues. But they’re not so close to a solution, according to Akshay Sharma, wireless infrastructure analyst at Gartner.

That’s why 5G might complement 4G, rather than outright replace it. In buildings and in crowded areas, 5G might provide a speed boost. But when you’re driving down the highway, 4G could be your only option — at least for a while.

When is 5G coming?

None of these questions are going to be answered any time soon. The industry’s consensus is that it will run 5G experiments in South Korea during the 2018 Winter Olympics, with mass deployments beginning sometime in 2020.

Yet Verizon (VZ, Tech30) has said that it is working on 5G technology with the aim of bringing it to market much sooner — as early as 2017.

With all the questions surrounding 5G and all the wrinkles that need to be ironed out, it’s exceedingly unlikely that anything Verizon does will be widely deployed. For example, the smartphone makers will need to develop chips that are capable of sending and receiving 5G signal without driving costs significantly higher.

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