Fact: Something is broken – you need to get to work.

1.  Stay calm.

Remaining calm is the best strategy to surviving a system outage and keeping your focus on the current task.  Also, remaining calm will produce less emotional and techinical errors in a workplace.  

2.  Notify all users.

Proactively preparing for a system outage would include creating a Notification Plan based on different scenarios.  Using company e-mail, instant messaging, have a Co-Worker announce the outage or put a sign up saying “System is down.  Working on it now!”.

3.  Recruit a “buffer” to answer any questions.

After the initial notification, users will have many questions.  It would be ideal to recruit someone who is available to answers those questions, especially ETA questions.

4.  Be polite and understanding.

Remember to be polite and understanding when it comes to upset users.  In Step 1, keeping your focus on the current task to avoid making errors, also try to avoid “play-by-play” status updates.

5.  Documentation.

Always document each step of the recovery process.  Start with the initial problem or outage, followed by what you find, what commands you used, what errors you received and all attempts to fix the outage.  Lastly, document the steps that resolved the outage.

6.  Present the facts.

During the resolution process and the aftermath, always remain honest and present the facts.  If you caused the problem or outage, do not try to cover it up because it will complicate the process of resolving the outage.

7. Take your time.

Although, time is of the essense when system is down, take your time while troubleshooting.  If you are not sure what will resolve the problem, taking your time and implementing different solutions at a steady pace will allow you to narrow down the exact problem and resolution.

8.  Call Support.

Having product support is an essential tool for IT departments.  Calling support and submitting a ticket may consist of being on hold, waiting for a call back and sometimes an onsite visit can be a smart business decision.

9.  Stay positive.

Staying positive and continue building a knowledge of system events will prepare you for problem situations.  Having strong work relationships with co-workers will be useful for emergency situations.

10.  Be Prepared.

To be prepared for every system problem is almost impossible.  Continue building a knowledge of your environment is the strongest way to prepare for problem situations, previously mentioned in Step 9.

Windows XP was released on October 25, 2001 and has become one of the most popular versions of Windows for home and business environments.

The HIPAA Security Rule requires all systems to be updated regularly, as of April 8, 2014 Microsoft will end support for Windows XP, after which no new updates, hotfixes, patches or support will be issued.

This is a major problem within the healthcare industry since many computers are still running XP.  Migrating to a new operating system can be a challenging task because some XP machines have proprietary software that are not compatible with Windows 7+.  

Evaluate the technical infrastructure including servers, workstations and network equipment to create a migration plan.  Communicating with product vendors will help create the migration plan.  Vendors can provide support for updating and upgrading the software/hardware.  Implementing Virtualization within your network is a centralized option to replacing your current setup.  A virtual desktop infrastructure is having 50+ desktops reside on one physical server and sharing the resources, such as CPU, storage and memory.

During the migration, providing an efficient setup for the clinical staff may also include upgrading the manageability of the network and designing a much more scalable and secure IT infrastructure.

To protect and upgrade your home or business

 please contact us 856-745-9990 or click here.

Windows 8.1 will be released on October 17, 2013, followed by a full launch on October 18, 2013.  Although Windows 8.1 is not a “new” operating system, the major updates created for 8.1 have made the upgrade more than a simple service pack.

Enterprise Benefits:

1.  Mobility

Windows 8.1 benefits a wider range of employees to include a combination of productivity and mobility.  IT can manage Windows 8.1 devices, such as desktops, laptops, and tablets, with a universal management client.

2.  Tablets

Enabled hardware for Windows 8  offers the option to have a standard operating system for enterprises, but allow individual users to select their device, such as desktops, laptops, and tablets, and have a consistent interface across these devices. 

3.  Application Development

Streamlining Windows 8.1 allow developers to design applications that can work across devices, such as desktops, laptops, tablets and smartphones.

4.  IT Support

To reduce the strain on IT resources for business mobility, standardizing on Windows 8.1 allows a majority of IT support to become simplified. 

5.  Total Savings

Standardizing on Windows 8.1 will reduce the cost for development, maintenance and support.  Also, reducing costs by eliminating licensing/support costs of a enterprise environment with varied devices.

6.  Restore Optimization

Windows 8.1 has the ability to restore factory settings for the operating system.  For all businesses, this is an advantage and a simple way to reduce costs and recover time for IT departments. 

7.  IT Operations

Windows 8.1 is a services pack for Windows 8 that includes new features, not just fixes.  Creating user documentation can be streamlined for Windows 8.1 for all applications.  Additionally, future service packs will follow in the footsteps of Windows 8.1 to include new features; then IT departments can frequently provide updates to user documentation.

8.  Reduced Confusion

To reduce user confusion, after a user joins to Windows Intune Management Service the user gains access to the Company Portal.  The company portal has access to the applications, data, and device settings.  Also, users can troubleshoot their own devices using the service desk self-help portal.

9.  Security

Microsoft is enhancing security with Windows 8.1 with Remote Business Data Removal and the new Internet Explorer.  Remote Business Data Removal provides control over encrypted data that can be wiped from any device.  The new Internet Explorer has Anti-Malware included to scan binary extensions to prevent infections.

10.  Education

Windows 8.1 offers an evaluation of current infrastructure, how to execute migrations plans and ways to educate users on how to use the new version.  Microsoft ends support for Windows XP on April 8, 2014, business should consider the option of upgrading to Windows 8.1. 

For more information regarding Windows 8.1 click here.