National Cyber Security Awareness Month Tips

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October is National Cyber Security Awareness Month by Department of Homeland Security.

National Cyber Security Awareness Month encourages vigilance and protection by sharing tips and best practices in regard to how to stay safe.

Small businesses are a large target for criminals because they have limited resources dedicated to information system security.  Cyber criminals look for access to sensitive data.

Create a cyber security plan

The Federal Communications Commission offers a Cyber Planner for small businesses.  The planner guide allows specific sections to be added to your guide, including Privacy and Data Security, Scams/Fraud, Network Security, Website Security, Email, Mobile Devices, Employees, Facility Security, Operational Security, Payment Cards, Incident Response/Reporting and Policy Development/Management.

Generate a personalized Small Biz Cyber Planner Guide.

Establish Rules and Educate Employees

Create rules and guidelines for protecting information.  Educate employees on how to post online in a way that does not share intellectual property.  Clearly explain the penalties for violating security policies.

Network Protection

Deploy and update protection software, such a antivirus and antispyware software, on each computer within your network.  Create a regularly scheduled full computer scan.

Manage and assess risk

Cyber criminals often use small businesses that are less-protected to get to larger businesses.  Being a victim of a cyber-attack can have a huge impact on any business including financial issues, loss of possible business partner(s) and many more issues.

Download and install software updates

Installing software updates from vendors can protect your network for unwanted viruses and malware.  Vendors frequently release patches/updates for their software to improve performance and fine-tune software security.  (Example:  Adobe Reader, Adobe Flash and Java updates are critical for protection.)

Backup important business data and information

Create a backup plan for all data including documents, databases, files, HR records and accounting files.  A regularly scheduled backup can be a full, differential or incremental.

  • Full Backup:  Backup of all data.
  • Differential Backup:  Backup of all data that has changed since the last full backup.
  • Incremental Backup:  Backup of all data that has changed since the last full or incremental backup.

Control physical access

Protecting physical property is a very important role in protecting intellectual data.  Create a physical security plan to prevent unauthorized access to business computers and components. 

Secure Wi-Fi

Securing your Wi-Fi network consists of a few configurations.  Configure a device administrator password for your wireless access point (WAP) or router, require a password for Wi-Fi access and do not allow the WAP or router to broadcast the Service Set Identifier (SSID), also known, as network name.

 

Tips to Troubleshoot Outlook

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Microsoft Outlook can connectivity issue with Microsoft Exchange.  Troubleshooting and fixing these issues can range from a simple reboot to creating a new mail profile.

Restart Outlook and/or Computer

Many connectivity problems with Outlook can be resolved by simply restarting Outlook and/or the Computer.

  1. Restart Outlook.
  2. After restarting Outlook, verify connectivity.
  3. If there are still connectivity problems, restart Computer.
  4. Once computer is up and running, verify connectivity in Outlook.

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Offline Mode

 Outlook 2010 and newer:

  1. Click the Send/Receive tab.
  2. Locate the Work Offline button.
  3. Click the Offline button. 

Outlook 2007 and older:

  1. Click File Menu.
  2. Uncheck the Offline box.

At the bottom of your Outlook Window there will be a “Trying to Connect” prompt.  If  Outlook is “Connected” the problem is solved.

Rebuild PST or OST File

OST File

  1. Close Outlook.
  2. Open the Control Panel.
  3. Select Mail icon.
  4. In the next window, click Data Files.
  5. Locate your data file, select and click Open File Location.
  6. Locate the data file using Windows Explorer.
  7. Rename the file extension from .OST to .OLD
  8. Close these windows and open Outlook

PST File

  1. Search for scanpst.exe using Windows Explorer.
  2. Double click scanpst.exe to run the application.
  3. In the next window, click Browse.
  4. Locate your .pst file.
  5. Click Start.
  6. Scanpst will scan the data file eight times.  
  7. If the scan finds errors, there will be a prompt to repair. For backup purposes, check the Make Backup Of Scanned File Before Repairing box.
  8. Click Repair.
  9. Close these windows and open Outlook

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Repair Software Install

  1. Open Control Panel.
  2. Click Programs and Features.
  3. Scroll down and highlight the Microsoft Office installation.
  4. Click Change.
  5. Select Repair.
  6. Click Continue.
  7. Allow the repair to complete.
  8. Reboot your computer. 

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Recreate Mail Profile

  1. Open Control Panel.
  2. Click Mail.
  3. Select Show Profiles.
  4. Click Add.
  5. Name the new profile.
  6. Follow the steps for the Outlook Account Setup Wizard.
  7. Verify the new profile and set as the default or delete old profile. 

 

Second Generation Surface Tablets

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Microsoft has offically announced that the release date for the second generation surface tablets, Surface 2 and Surface Pro 2, will be October 22, 2013.  Pre-order for Surface 2 and Surface Pro 2 is available.

Both new Surface tablets will have a dual-angle kickstand and multiple connectivity options such as Bluetooth 4.0, Wi-Fi 802.11, USB 3.0, micro-SD expansion and HD video-out port.

The new Type and Touch Covers will be released with both tablets.  Both Covers include backlighting and additional sensors.  Also, Microsoft has designed a Power cover that is designed to add additional battery life to both Tablets.

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The Surface 2 has a 10.6 Clear Type Full HD (1920×1080) Display and will run Windows RT 8.1 Operating System on an nVidia Tegra 4 Processor. The Surface Pro 2 has two storage options including, 32 GB and 64 GB.  Surface 2 is priced at $449.

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Pre-order a Surface 2 Tablet.

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The Surface Pro 2 has a 10.6 Clear Type Full HD (1920×1080) Display and will run Windows 8.1 Pro Operating System on an Intel Core i5 Processor. The Surface Pro 2 has multiple storage options including 64 GB, 128 GB, 256 GB and 512 GB.  Surface Pro 2 is priced at $899.  

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Pre-order a Surface Pro 2 Tablet.

Tips for Supporting iOS 7

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September 18, 2013 was the official release of iOS 7.  Complementary to iOS 7 are several support questions for corporate-owned iOS devices, including Bring Your Own Device (BYOD) and Corporate Owned Personally Enabled (COPE) devices.

COPE devices are corporately compliant prior to distribution to employees; this allows consistency and higher security for all enterprise devices.

There may be a few problems when upgrading to iOS 7 such as older iPhone/iPad devices may not support iOS 7 and not all features are available on all devices or in all countries. 

Here are some tips for supporting iOS 7 in the enterprise. 

Implement VPP

Apple now offers a Volume Purchase Program (VPP) for business.  VPP can retain volume licenses for Apps and Books.  Download Apple’s VPP Guide.

Third-Party iOS Apps

Configuring third-party apps can be completed in iOS 7,  Mobile Device Management (MDM) distributes the third-party configuration and the developer needs to enables it.

Test and Troubleshoot

The most important step before deploying in-house developed enterprise app(s) is to test and troubleshoot.  Testing and troubleshooting will save time and resources after deployment.

Per App VPN

Per app VPN ensures that only managed app data travels through VPN.  iOS 7 apps can automatically be connected to VPN when launched.  Also, for security purposes this tool will separate corporate data and personal data.