Archives September 2013

Tips for Supporting iOS 7

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September 18, 2013 was the official release of iOS 7.  Complementary to iOS 7 are several support questions for corporate-owned iOS devices, including Bring Your Own Device (BYOD) and Corporate Owned Personally Enabled (COPE) devices.

COPE devices are corporately compliant prior to distribution to employees; this allows consistency and higher security for all enterprise devices.

There may be a few problems when upgrading to iOS 7 such as older iPhone/iPad devices may not support iOS 7 and not all features are available on all devices or in all countries. 

Here are some tips for supporting iOS 7 in the enterprise. 

Implement VPP

Apple now offers a Volume Purchase Program (VPP) for business.  VPP can retain volume licenses for Apps and Books.  Download Apple’s VPP Guide.

Third-Party iOS Apps

Configuring third-party apps can be completed in iOS 7,  Mobile Device Management (MDM) distributes the third-party configuration and the developer needs to enables it.

Test and Troubleshoot

The most important step before deploying in-house developed enterprise app(s) is to test and troubleshoot.  Testing and troubleshooting will save time and resources after deployment.

Per App VPN

Per app VPN ensures that only managed app data travels through VPN.  iOS 7 apps can automatically be connected to VPN when launched.  Also, for security purposes this tool will separate corporate data and personal data.

 

Nokia Lumia 1020 vs. iPhone 5s

Takeaway:  Before rushing out to buy the new iPhone 5s, take a look at the Nokia Lumia Specifications compared to the iPhone 5s.
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Nokia Lumia 1020 is equipt with dynamic live tiles, Office Mobile, a 4.5 Puremotion HD+ AMOLED display and is the winner of the Best Smartphone Camera Award by Gizmodo for the 41-megapixel camera.

Apple’s iPhone 5s will be released on Today, September 20, 2013. The iPhone 5s is available in three colors and will run the recently released, iOS 7.

Compare the iPhone 5s to Nokia Lumia 1020:

iPhone 5s

Nokia Lumia 1020

Price (2-YR Contract) $199.99 – $399 $199.99
Carrier Verizon, AT&T, Sprint, T-Mobile AT&T
Operating System iOS 7 Windows Phone 8
Dimensions 4.87 x 2.31 x .30 5.13 x 2.81 x .41
Weight 3.95 ounces 5.57 ounces
Display 4 inch, 326 ppi, 1136×640 4.5 inch, 334 ppi, 1280×768
Battery Life 10 hours Browsing, 10 hours Talking and 10.4 days Standby 6.7 hours Browsing, 12.5 hours Talking and 16 days Standby
Camera (Back) 8 MP, f/2.2 aperture, LED Flash, 5-Element Lens, 3X Zoom, Digital Image Stabilization, Backside Illumination Sensor 41 MP, f/2.2 aperture, Xenon Flash, 6-Element Lens, 3X Zoom, Optical Image Stabilization, Backside Illumination Sensor
Camera (Front) 1.2 MP, 1280×960, Backside Illumination Sensor 1.2 MP, f/2.4 aperture, 1280×960, Backside Illumination Sensor
Colors  Gold, Gray, Silver Yellow, White, Black
Audio iTune Store for music, Support AAC, Protected AAC, HE-AAC, MP3, MP3 VBR, AIFF, WAV, Apple Losssless and Audible (2, 3, 4, Enhanched Audio, AAX and AAX+) Xbox music or Nokia music; Supports MP3, AMR-NB, ASF, MP4, AAC, AMR, MP3, M4A, WMA, 3GP, 3G2, WMA 10 Pro, GSM FR, WMA 9, AAC LC, AAC+/HEAAC and eAAC+/HEAACv2 codecs
Video 1080p, Full HD, 1920×1080 at 60 frames per second, 3X Zoom, Slow-Motion video, Video Stabilization, Face Detection, Geotagging, Still Photos while Recording 1080p, Full HD, 1920×1080 at 30 frames per second, 6X Zoom, Video Streaming, Five White Balance Modes, Video Stabilization, Autofocus
Memory  N/A  2 GB
Storage 16, 32 or 64 GB local (5 GB Free – Cloud) 32 GB local (7 GB Free – Cloud)
Processor Apple A7, dual-core, 1.7 GHz Qualcomm Snapdragon S4, dual-core, 1.5 GHz
Connectivity Lightning (Charge), Nano SIM (Storage), 3.5 mm audio, USB, Bluetooth 4.0, 802.11 a/b/g/n Wi-Fi Micro USB (Charge), Micro SIM (Storage), 3.5 mm audio, USB 2.0, Bluetooth 3.0, 802.11 a/b/g/n Wi-Fi

iOS 7 + Business

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Apple has officially released iOS 7 Today, September 18, 2013.  The new OS includes many new features and Apps that are beneficial to enterprise users.  iPhone(s) and iPad(s) with these new features will be easier for IT departments to deploy and manage in enterprise environments.

overview_features_title

Touch ID Fingerprint Reader

fingerprint-o2Touch ID Fingerprint Reader is a 500ppi fingerprint sensor embedded in the “Home” button.  The touch sensor has a 360 degree ability to read a fingerprint.  Your fingerprint can also approve purchases from iTunes Store, the App Store, and the iBooks Store.

Single Sign On (SSO)

sso

Enterprise single sign on (SSO) logs users in without requiring them to enter credentials multiple times.  SSO with can be configured across apps to verifies user permissions for enterprise resources and can be used for the App Store.

Per App VPN

vpnPer app VPN ensures that only managed app data travels through VPN.  iOS 7 apps can automatically be connected to VPN when launched.  Per app VPN will provide IT  administrators control over corporate network access.

Open-In Management

openin

iOS 7 allows business to protect corporate data by controlling which apps (and accounts) are used to open documents and attachments. Managed “open in…” gives IT the ability to configure the list of apps available in the sharing panel.

Mobile Device Management (MDM)

mdm

The MDM protocol in iOS 7 includes a number of new commands, queries, and configuration options that make third-party MDM solutions even more powerful.  Also, Stremlined MDM enrollment allows IT to skip basic setup steps and fully configure devices with corporate settings and policies

To read previous articles regarding iOS 7, new iOS features and additional iOS features.

 

American Red Cross – Mobile Apps

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September is National Preparedness Month sponsored by the Federal Emergency Management Agency in the US Department of Homeland Security.  American Red Cross now offers Mobile Apps that include a Volunteer App, First Aid App, Shelter Finder App and multiple natural disaster Apps.  Prepare your company and family for emergency situations using ‘Make a Plan’ feature in each App.

vaVolunteer App

Team Red Cross wants you! Join Team Red Cross to help provide care and comfort to your local community when the unthinkable occurs. Team Red Cross is looking for people with various backgrounds, talents, and skill levels. Make a difference, support your community and join Team Red Cross!

taTornado App

Get your family and home ready for a tornado with the official Tornado App from the American Red Cross. The Tornado app puts everything you need to know prepare for a tornado – and all that comes with it – in the palm of your hand.

haHurricane App 

Monitor conditions in your area or throughout the storm track, prepare your family and home, find help and let others know you are safe even if the power is out – a must have for anyone who lives in an area where a hurricane may strike or has loved ones who do. 

sfaShelter Finder App 

The Red Cross Shelter Finder is available in the iTunes store and works on iOS devices. The Shelter Finder displays open Red Cross shelters and their current population on an easy to use map interface.

faaFirst Aid App

The official American Red Cross First Aid app puts expert advice for everyday emergencies in your hand. The official American Red Cross First Aid app offers videos, interactive quizzes and simple step-by-step advice it’s never been easier to know first aid. 

eaEarthquake App 

Be ready for an earthquake with Earthquake by American Red Cross. Get notified when an earthquake occurs, prepare your family and home, find help and let others know you are safe even if the power is out – a must have for anyone who lives in an earthquake-prone area or has loved ones who do.

wfaWildfire App 

Be ready for wildfires with the official Red Cross wildfire app. Blaze Warnings, Blaze Alerts” and Blaze Path Tracker are tools included with the Wildfire App. You can also let loved ones know that you are safe even if the power is out and learn what steps you should take to prepare your family, home and pets – all from the palm of your hand.

Download these Apps:  Android and Apple

Windows 8 – Access Windows XP Apps

Client Hyper-V is a virtualization tool that comes with Windows 8 Professional and Windows 8 Enterprise.  Using Client Hyper-V can run Windows XP applications on a Windows 8 machine.  This tool requires that your system has a minimum of 4GB of RAM, 64-bit CPU that supports Second Level Address Translation (SLAT).  Also, the key virtualization feature must be enabled prior to setup.

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Step 1 – Getting Started with Windows 8 Client Hyper-V

Step 2 – Installing Client Hyper-V

Step 3 – Create a Virtual Switch

Step 4 – Create a Virtual XP Machine

Step 5 – Setup USB Access

Step 6 – Install RemoteApp Tool

Step 1 – Getting Started

Launch and verify System Information:

  • To access the Apps Search page:  [Windows] + Q keystroke.
  • In the text box type msinfo32 and click msinfo32.exe.
  • Scroll to the bottom of the right panel and the following values are set to Yes:  (If the Second Level Address Translation Extensions or the Data Execution Protection values are set to No, then you will not be able to use Windows 8’s Client Hyper-V.)
      1. Hyper-V – VM Monitor Mode Extensions
      2. Hyper-V – Second Level Address Translation Extensions
      3. Hyper-V – Virtualization Enables in Firmware
      4. Hyper-V – Data Execution Protection.

Enabling Virtualization through Setup Utility

    • Before the operating system loads, boot into your Setup Utility.
    • Select Computer Setup (If applicable)
    • Scroll to Security drop-down menu and select System Security.

  • Enable Virtualization Technology.
  • Save Changes and Exit.

Go to Step 2 – Installing Client Hyper-V.

Step 2 – Install Client Hyper-V

    • To access the Programs and Features tool:  [Windows] + X keystroke.
    • Select Turn Windows Features on or off (located in the left panel).
    • Select the Hyper-V box.

  • Click OK.  After Installation there will be a prompt to Restart the system.

Go to Step 3 – Create a Virtual Switch.

Step 3 – Create a Virtual Switch

For a VM to connect to your network or Internet, the VM must be connected to a Virtual Switch.

  • Open Hyper-V Manager (Start Screen)
  • In the Actions Pane, select Virtual Switch Manager.
  • Choose the type of Virtual Switch you would like to create:  External*, Internal and Private
    1. External:  Connection with entire network and Internet.
    2. Internal:  Connection with “Host” machine network connection only.
    3. Private:  Connection with other virtual machines only.
  • After selecting the type, another window will open where you can Name the switch and add the Description.
  • Click OK.  Then click Yes to “Apply Networking Changes”.

In a typical Client Hyper-V Configuration, you will not use the following settings:

    • “Enable virtual LAN identification for management operating system in the VLAN ID” check box.
    • Extensions (Located under the Virtual Switch on the left panel).

  • MAC Address Range (Global Network Settings on the left panel).

Go to Step 4 – Create a Virtual XP Machine.

Step 4 – Create a Virtual XP Machine

  • Open Hyper-V Manager (Start Screen)
  • In the Actions Pane, select New and then Virtual Machine…
  • Before You Begin window, click Next.
  • Specify Name and Location window, you can name your VM and where you would like to save it, then click Next.
  • Assign Memory window, type the amount of memory you would like to allocate for the VM (8MB – 1804MB), then click Next.
  • Configure Networking window, click Next.
  • Connect Virtual Hard Disk window, you can Create a virtual hard disk, Use an existing virtual hard disk or Attach a virtual hard disk later, then click Next.
  • Installation Options window, you can Install the OS laterInstall an OS from a boot CD/DVD or ISOInstall OS from boot floppy disk or Install OS from a netowrk-based installation server.
  • Then click Next to view the Summary or click Finish to complete the setup.

Setting up the Networking settings for an XP machine requires additional steps.

  • Open Hyper-V Manager (Start Screen)
  • In the Actions Pane, select Settings…
  • Select Legacy Network Adapter in the “Add Hardware” section, then click Add.
  • In the “Legacy Network Adapter” section, select the Virtual Switch you created in the last step.
  • Click Apply and then OK.

Installation:

    • Insert the Windows XP CD into the computer.
    • Open Hyper-V Manager (Start Screen)
    • Select your VM and then in the Actions Pane, select Connect.
    • Click the Green Power Button.

  • Once Windows XP Installation appears, follow all of the installation steps.

Go to Step 5 – Setup USB Access.

Step 5 – Setup USB Access

Client Hyper-V does not support USB access.  Setting up a Remote Desktop Connection allows the XP Virtual Machine to access USB devices while also providing a full screen display and better performance.  For Remote Desktop Connection to work the Host and Client machines must be setup on the same Workgroup.

Host Machine Setup:

      • To access the System window:  [Windows] + [Break] keystroke.
      • From this window, you can change your Computer Name and the Workgroup name.
      • Restart machine.

Client Machine Setup:

      • Open Hyper-V Manager (Start Screen)
      • Select your VM and then in the Actions Pane, select Connect.
      • Click the Green Power Button.
      • To access the System window:  [Windows] + [Break] keystroke.
      • Select the Remote tab, check the box to “Allow users to connect remotely to this computer“.
      • Click Apply and OK.
      • Select Computer Name tab, you can change your Computer Name and the Workgroup name.
      • Restart machine.

Setting up initial remote connection:

    • Acccess the App Search Page on the Host Machine:  [Windows] + Q keystroke.
    • In the text box type Remote and click Remote Desktop Connection.
    • Remote Desktop Connection window, click the Show Options button.
    • Type:  Windows XP System name and Windows XP User name, then click Save As and assign a Connection name.
    • Select the Local Resources tab, in the Local devices and resources section, click More.
    • Select all the devices you would like access to, and then click OK.
    • Return to the General Tab and click Save.

  • Select Connect.
  • After logging in you can install XP drivers, install a printer and access Host machine files.

Go to Step 6 – Install RemoteApp Tool.

Step 6 – RemoteApp Tool

RemoteApp tool can directly access Windows XP applications from Windows 8.

Install RemoteApp Update

  • Open Hyper-V Manager (Start Screen)
  • Select your VM and then in the Actions Pane, select Connect.
  • Open IE, go to Microsoft Download Center, and search for Enable Remote App.
  • Select “Update for Windows XP SP3 to enable RemoteApp” and click Download.
  • Follow instructions to install RemoteApp, select Finish.  After Installation there will be a prompt to Restart the system.

Modify the Registry

  • Open Run [Windows] + R keystroke.
  • In the text box type Regedit to open Registry Editor.
  • Go to:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\TSAppAllowList
  • In TSAppAllowList, select fDisabledAllowList, change the value from 0 to 1.
  • Click OK.

File Path to EXE for Programs (For each Application)

  • Locate the application shortcut.
  • Right click on it.
  • Select the Properties.
  • In the Properties dialog box, select the Find Target button.
  • Copy the path and executable file name.
  • Log off but keep the Virtual Machine running.

Customize RDP File (Saved in Step 5)

  • Navigate to your RDP file and copy/paste a copy of the file.
  • Rename the copy to an *Application*.rdp.  (Example:  Outlook.RDP)
  • Open the file using Notepad and make the following changes:
    • Locate:
      • remoteapplicationmode:i:0
      • alternate shell:s:
    • Change to:
      • remoteapplicationmode:i:1
      • alternate shell:s:rdpinit.exe
    •   Add:
      • disableremoteappcapscheck:i:1
      • remoteapplicationname:s:{Application Name}
      • remoteapplicationprogram:s:{Path to executable file}
  • Select File and Save.

Return to Step 1 – Getting Started with Windows 8 Client Hyper-V.

 

10 Ways to Survive a System Outage

Fact: Something is broken – you need to get to work.

toolbox1.  Stay calm.

Remaining calm is the best strategy to surviving a system outage and keeping your focus on the current task.  Also, remaining calm will produce less emotional and techinical errors in a workplace.  

2.  Notify all users.

Proactively preparing for a system outage would include creating a Notification Plan based on different scenarios.  Using company e-mail, instant messaging, have a Co-Worker announce the outage or put a sign up saying “System is down.  Working on it now!”.

3.  Recruit a “buffer” to answer any questions.

After the initial notification, users will have many questions.  It would be ideal to recruit someone who is available to answers those questions, especially ETA questions.

4.  Be polite and understanding.

Remember to be polite and understanding when it comes to upset users.  In Step 1, keeping your focus on the current task to avoid making errors, also try to avoid “play-by-play” status updates.

5.  Documentation.

Always document each step of the recovery process.  Start with the initial problem or outage, followed by what you find, what commands you used, what errors you received and all attempts to fix the outage.  Lastly, document the steps that resolved the outage.

6.  Present the facts.

During the resolution process and the aftermath, always remain honest and present the facts.  If you caused the problem or outage, do not try to cover it up because it will complicate the process of resolving the outage.

7. Take your time.

Although, time is of the essense when system is down, take your time while troubleshooting.  If you are not sure what will resolve the problem, taking your time and implementing different solutions at a steady pace will allow you to narrow down the exact problem and resolution.

8.  Call Support.

Having product support is an essential tool for IT departments.  Calling support and submitting a ticket may consist of being on hold, waiting for a call back and sometimes an onsite visit can be a smart business decision.

9.  Stay positive.

Staying positive and continue building a knowledge of system events will prepare you for problem situations.  Having strong work relationships with co-workers will be useful for emergency situations.

10.  Be Prepared.

To be prepared for every system problem is almost impossible.  Continue building a knowledge of your environment is the strongest way to prepare for problem situations, previously mentioned in Step 9.