Ring Central allows your employees to communicate anywhere, anytime on any device. In the past, Ring Central has not been enforcing licenses for employees that are using the system on mobile devices without a digital line. That is about to change.
RingCentral Mobile Users FAQ
Why are you now charging for Mobile Users without a digital line?
Mobile Users without a digital line can make and receive calls and have access to many of the same capabilities as users with digital lines. These include RingCentral Glip, RingCentral Meetings, integrations and more. With this advanced functionality, these users have begun using the product the same way they would a digital line.
Consequently, Mobile Users using the system without a digital line will now be considered part of the total licensed users and will be charged based on their account’s current cost per digital line.
Will I be charged for using the Mobile App?
No. Mobile Users with a digital line are not affected, and can continue to use the Mobile App for no additional charge. This change only affects Mobile Only Users without a digital line.
When does this take effect?
Please refer to the email notification for the timing of this change for your account.
What will be the cost?
The cost for each Mobile User without a digital line will be the same as users who have a digital line. If you want to add digital lines for your Mobile Users at no additional cost (excluding taxes and fees), please contact your RingCentral account manager.
What are the benefits to Mobile Users of adding a digital line?
By adding a digital line, the Mobile User will get full access to RingCentral’s softphone (inbound and outbound) and the ability to use a desk phone if needed. If you are interested, please contact your account manager by calling 800-591-7973.
How do I know which Mobile Users without a digital line will be billed at any given time?
System administrators can log into their RingCentral account and see this information under the billing tab. See more details here. If a mobile user without a digital line is inactive or is only used for internal company calls, within a given month, there will be no charge.