Category Telecommunication

Microsoft Office Mobile

ios-office365-hero2Microsoft released Office Mobile in the Apple Store for free to all Office 365 users on June 14, 2013.  Office Mobile has a lot of stipulations and only provides the basic document editing capabilities.  Integrating Office Mobile with SkyDrive and Office 365 is a smooth process.

The first stipulation is Office Mobile is designed for iPhone.  The app is not optimized for iPad use; older iPad(s) receive errors.  The second stipulation is Office Mobile requires an Office 365 subscription.  A large percent of businesses have not switched to Office 365 which excludes potiential Office Mobile users.

For Office 365 subscribers, Office Mobile is a free app that provides the ability to view, edit and save Office documents.  All users that are not Office 365 subscribers can continue to use Office-compatible mobile apps that provide the same functionality.

Office Mobile has a similar interface to Windows phone.  After installing Office Mobile, users can view, edit and save Word, Excel and Powerpoint documents.  Users may be surprised with the limited editing abilities.  SkyDrive, SkyDrive Pro and SharePoint are ways to access documents.  ”Recent Documents” tracks the most recent documents that you viewed or changed and makes them easily accessible.

For more information on Hosted Services and Office 365

 please contact us 856-745-9990 or click here.

 

RingCentral’s New Pricing Editions

RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions. RingCentral is moving from one (1) Office product to multiple Office editions with differentiated feature or functionality.

New Pricing Editions

Effective July 4th, RingCentral Office has changed to an editions pricing model (US Only).  Each edition now includes specific feature sets and is priced differently.

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Frequently Asked Questions

Q: Do existing Office customers get moved to new editions?

No.  Existing customers or users will continue to be granted a special exception on their current plans: Entrepreneur, Office Metered Toll-Free (MTF) and Office Unlimited.

Q:  Can existing users be upgraded to the new editions?

Yes.  They can use the upgrade wizard.

Q:  What are the benefits of these new Office editions?

The new editions offer the following:

      • Offers you flexibility to select the best feature or functionality set based on your business needs at a low monthly price.
      • Enables your large business to move up the market through enterprise level capabilities.
      • Provides one complete solution for any location and any number of employees.
      • Enables advanced call management and phone system administration.
      • Lets you manage, access, and use on smartphones and tablets.

Q:  What are the differences among the new Office editions?

There are various differences among the new editions, namely:

Standard:  Cloud PBX with call management features and mobile apps, unlimited calling/faxing/texting/conferencing and 1000 toll-free minutes.

Premium:  All Standard edition features, Salesforce CRM integration, Automatic call recording, Premium support for 10+ users and 2500 toll-free minutes.

Enterprise:  All Premium edition features and unlimited toll-free minutes

Refer to the table below for more information:

PricingEditions3

For answers to more frequently asked questions, click here.

For more information regarding RingCentral,

please contact us at 856-745-9990 or click here.

New Features for RingCentral

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RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions.  RingCentral continues to offer more features to boost efficiency. 

Intercom:

intercomIntercom allows you to call an individual extension that will automatically pick up on speaker.  This is a “one-to-one” feature, not a “page-all” feature.

Intercom is available for:

  • Cisco – 303 / 502G / 504G / 508G / 509G / 525G / 525G2 
  • Polycom – 321 / 331 / 335 / 450 / 550 / 560 / 650 / 670 / VVX500

Softphone and Polycom 6000 conference phones can only initiate Intercom using the touch tone command.

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Polycom VVX-500

The new color touchscreen IP phone with 12 touch keys that display Presence Status, speakerphone, integrated PoE, Gigabit Ethernet… etc.

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Business SMS:

Business SMS easily integrates with iPhone(s) and Android(s) to allows you to use your business RingCentral number to send and receive text messages from customers, colleagues and company departments.

  • Unlimited texting
  • Ability to text from multiple devices using RingCentral smartphone App

conferencing2Audio Conference Bridge:

Audio Conference Bridge allows you to setup and/or join unlimited conference calls anytime and anywhere. 

  • Dedicated conference bridge dial in number
  • Free unlimited conference calling
  • Host & Participant access codes for each RingCentral User

callrecording3Call Recording:

Call Recording can be used on your Softphone, IP phone or cell phone and allows you to record conversations on for RingCentral phone number.

  • On-demand recording
  • Recordings stored in the cloud
  • Anytime access for playback or download

callparkCall Park:

Call Park allows you to park a call (put on hold) in two ways:

  • Public Call Park – allows anyone to pick up the call
  • Directed Call Park – only allows the owner of the extension to retrieve.

For more information regarding RingCentral,

please contact us at 856-745-9990 or click here.

RingCentral – New & Improved

ringcentralRingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions. With plans ranging from a single user to over 20 users, RingCentral makes it clear that they can cater to both small businesses and large corporations. With a cloud-based virtual office system and new Interface, RingCentral makes it possible to enjoy your virtual office from virtually anywhere.

Business SMS Beta

RingCentral-big-icon_6655Using your RingCentral number and App from Google Play or iTunes, you will have unlimited texting to customers and co-workers from your Tablet or Smartphone.  

Improved Web Interface

Boosting the efficiency of the RingCentral system, many features have been added, corrected and removed.   The new interface is mapped with navigation tabs that can be used on a Computer, Tablet or Smartphone.

RingCentral Conferencing

RingCentral Conferencing includes host and participant access codes for anytime conference calls.  All users can invite and have up to 1000 attendees for a conferencing from their mobile devices.

RingCentral Presence

RingCentral Presence feature allows you to see the status of colleagues on your phone.  Whether on you desk phone or cell phone,  Presence will tell you which lines are available, busy and on hold.

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For more information regarding RingCentral,

please contact us at 856-745-9990 or click here.

Windows Phone 8

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Takeaway:  Information for and against Windows Phone 8.

The second generation Windows Phone was release in October 2012.  Windows Phone 8 bundles essential functionality including navigation, storage, sharing and apps.

Windows Phone 8 runs Modern UI (Metro) which is typography-style layout also known as Swiss Style.  Microsoft added several new colors as additional options for users such as Cobalt, Olive, Amber, Steel and many others.

The apps collection does not include popular apps such as YouTube, Flash, HBOGO and several others.  Lastly, Windows Phone 8 does not have vocal turn-by-turn navigation.

Unlike iOS and Android, the core of social media, such as Facebook and Twitter, are built-in to the operating system.  Windows Phone 8 does not have a notification bar (Android) or disrupting notifications (iOS).  Checking social media updates, e-mail and weather will be a simple task after setting up your home screen by arranging live tiles.

 

Top 4 Smartphones

Takeaway:  Specifications break down of the top four prominent smartphones.

In the United States the top four smartphones are Samsung Galaxy SIII, iPhone 5, Samsung Galaxy Note II and Motorola Razr Maxx HD.  The chart compares mobile carriers, platform, hardware, networks/ Wi-Fi, display, camera and battery for all four leading phones.

If you’re thinking about buying a new smartphone, the chart below will be a quick guide with the necessary feature-to-feature comparisons to make a worthy choice.

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RingCentral #1 Top VOIP Services

Consumer-Rankings.com Named RingCentral as the # 1 VOIP Business Service Provider!

Consumer-Rankings tested the top VoIP service providers and compared their prices, features, ease of use, call quality and more so that you can determine which of the industry leaders offers the right VoIP plan for you. Read an in-depth RingCentral VoIP review  so you can make an educated purchase.

Best for: Small and large businesses that are looking for a reliable VoIP phone solution.

RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions. With plans ranging from a single user to over 20 users, RingCentral makes it clear that they can cater to both small businesses and large corporations. With a cloud-based virtual office system, RingCentral eliminates the need for technical knowledge or bulky hardware and makes it possible to enjoy your virtual office from virtually anywhere.

Professionals looking for a VoIP business solution will be drawn to the RingCentral Office plan, which combines calling and online fax features.

Features

RingCentral offers a range of professional-grade VoIP features. Surprisingly, RingCentral is one of the few business VoIP providers that offer a free 1800 toll free number that includes 1,000 minutes of talk per month in the price of the plan. Overage charges for the toll free line cost 3.9 cents per minute. RingCentral’s other features include:

  • Voicemail
  • Voicemail to email (aka Visual Voicemail)
  • Auto-attendant
  • Missed call notification
  • Outlook integration
  • Call screening
  • Call forwarding
  • Call logs
  • Call conferencing
  • Caller ID
  • Calling card (use your RingCentral account to make free calls from anywhere)
  • Music-on-hold
  • Dial-by-name extensions
  • Online fax service
  • Free softphone

Customer Support

RingCentral is one of the few business VoIP providers that offers 24/7 technical support by phone. The billing department is available by phone between 8am-10pm EST on Monday through Friday, 10am-7pm EST on Saturday, and 11am-8pm EST on Sundays. When  RingCentral’s customer support was called at various times throughout the day, and never waited on hold for more than 2 minutes for sales or technical support.

RingCentral also offers chat support, though this feature is not prominently displayed on their website. Chat support is available between 9am and 9pm Monday through Friday and is closed on Saturdays and Sundays.

A search button that is found on most of the site’s pages makes it easy to get answers to questions at any time, and we were happy to see that the search feature yielded relevant, useful results in the majority of our searches. RingCentral answers questions via email only for paying customers, and therefore, the company’s email information is not easily identifiable on the site. Still, we managed to email RingCentral and to receive a same-day response.

Mobile Application Management (MAM)

Mobile Device Management does not stop with configuring policies, getting asset information, and securing a mobile device. The MDM solution should also provide the administrators the ability to manage the Apps that are installed on the devices.

SJT Support also provides the Mobile Application Management (MAM) capability that helps administrators perform the following management functions:

  • App Management
  • App Distribution
  • VPP Integration
  • Reports 

App management:

  • Manage the Apps over the Air (OTA) to groups/devices.
  • Automatically get App information from App Store
  • Maintain a repository of all Apps used in the network
  • View the list of Apps and their installation count on mobile devices.

App distribution:

  • Seamless distribution of both in-house and App Store Apps to devices and group of devices
  • Advertise Apps on App Catalog and make user choose to install themselves
  • Get the status of the deployed Apps on the users’ devices
  • Remove Apps when not required anymore

Integrate with Volume Purchase Program (VPP):

  • Integrates with Apple Volume Purchase Program to install commercial apps.
  • Automatically assign redemption codes to users upon installation or revoke when not installed
  • Get notified on insufficient redemption codes

Reports:

  • Comprehensive reports helps to monitor apps installed in device.
  • Specific reports can be extracted like:
    • Apps by Devices – Generates the report based on apps available in the device.
    • Devices with/without specific app – Generates report based on specific app.

Microsoft Office Coming to Android and Apple

Microsoft Office coming to Android and Apple devices in early 2013

Summary: A Microsoft executive let slip in the Czech Republic that the long-rumored Microsoft Office for Android smartphones and tablets and Apple iPad and iPhones will be arriving in early 2013. Microsoft now denies that their executive was speaking accurately.

We’ve known for months that Microsoft was bringing a version of Microsoft Office 2013 to Android tablets and Apple’s iPad family. Now, according to the Czech tech news site, IHNED, Microsoft product manager Petr Bobek has said that Microsoft is planning to release native iOS and Android versions of Microsoft Office 2013 in the first quarter of 2013

Bobek, a Microsoft Office portfolio manager in the Czech Republic, said that these new versions of Office will be available to larger companies and Microsoft partners In December 2012. small-office/home-office (SOHO) and household users will have to wait until at least February. The online version of Office 365 edition for mobile devices and tablets will appear in early 2013.

In an e-mail, the author of the INHED story clarified that the release would be after March 2013. “We had a slight miscommunication with the MS guys and the timeline for Office for iOS and Android is not a March release, but release sometime after March.”

Officially, the only thing Microsoft had to say at first was that “As we shared previously, Office Mobile will work across Windows Phones, Android phones and iOS, and we have nothing additional to announce today about retail availability of the new Office.”

Later the same day, Microsoft’s head of corporate communications, Frank X. Shaw, denied the whole story. Shaw tweeted, “The information shared by our Czech Republic subsidiary is not accurate. We have nothing further to share.”

No matter when Microsoft delivers the Android and iOS goods, Microsoft’s support of any version of Office on a non-Windows smartphone or tablet strikes me as an odd move. In a shareholder letter, Microsoft CEO Steve Ballmer said that Microsoft is shifting its model to focus on devices and services. This is a radical and dangerous shift for a company that’s always made it money from software licensing. And, now, instead of using Office as a crowbar to pry users from iPads and Android tablets to its Surface tablets, Microsoft is going to offer Microsoft Office 2013 on its device rivals? Odd. Very odd.

Historically, Microsoft has locked its customers into its software ecosystem. Since Microsoft is a non-starter in the mobile space, I find it surprising that they’re not trying to exploit its Office suite in a similar manner in this new market.

That said, given the early reports of Office 2013, which didn’t even have touch enabled for its tablet versions by default, I don’t see Google, with Google Docs and QuickOffice, being worried about Microsoft being a rival on either devices or services anytime soon.

FAA Reconsiders Electronic Device Policy

FAA could reconsider electronic device policy for flights!

The Federal Aviation Administration is forming an industry group to study when smartphones and tables can be turned on during a flight.

Airline passengers may soon be able to use their smartphones and tablets during flights with fewer interruptions.

The Federal Aviation Administration has formed a committee to reconsider its policy on when electronic devices can be turned on during a flight.

“With so many different types of devices available, we recognize that this is an issue of consumer interest,” Transportation Secretary Ray LaHood said in a statement released today. “Safety is our highest priority, and we must set appropriate standards as we help the industry consider when passengers can use the latest technologies safely during a flight.”

And, travelers who are worried that this may mean they’ll have to listen to the person sitting next to them chat on the phone incessantly don’t need to worry — this policy review will not include allowing calls from cell phones during flights.

Airlines currently prohibit passengers from using devices during takeoff and landing in fear that transmissions would interferer with the airplane’s equipment, but the FAA’s call for comments said consumers expect a much more fluid experience. The formation of an industry group to take on the consumer desire versus safety concern issue comes after the FAA said earlier this year that it was going to research the issue.

The group — which will includes members from the mobile industry, aviation manufacturing, as well as pilot and flight attendant groups, airlines, and passenger associations — will begin soliciting comments from the public tomorrow.

The committee is interested in hearing from aircraft operators, flight crews, security, smartphone and tablet device manufacturers, and passengers.

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