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In October of last year news broke about a new form of malware called Cryptolocker. This malware posed a particularly large threat to many business users and led to many quick and important security updates. Now, almost a year later, it appears that the second version of this – CryptoWall – has been released and is beginning to infect users.

What is Crypto malware?

Crypto malware is a type of trojan horse that when installed onto computers or devices, holds the data and system hostage. This is done by locking valuable or important files with a strong encryption. You then see a pop-up open informing you that you have a set amount of time to pay for a key which will unlock the encryption. If you don’t pay before the deadline, your files are deleted.

When this malware surfaced last year, many users were understandably more than a little worried and took strong precautions to ensure they did not get infected. Despite these efforts, it really didn’t go away until earlier this year, when security experts introduced a number of online portals that can un-encrypt files affected by Cryptolocker, essentially neutralizing the threat, until now that is. A recently updated version is threatening users once again.

Cryptolocker 2.0, aka. CryptoWall

Possibly because of efforts by security firms to neutralize the Cryptolocker threat, the various developers of the malware have come back with an improved version, CryptoWall and it is a threat that all businesses should be aware of.

With CryptoWall, the transmission and infection methods remain the same as they did with the first version: It is most commonly found in zipped folders and PDF files sent over email. Most emails with the malware are disguised as invoices, bills, complaints, and other business messages that we are likely to open.

The developers did however make some “improvements” to the malware that make it more difficult to deal with for most users. These changes include:

• Unique IDs are used for payment: These are addresses used to verify that the payment is unique and from one person only. If the address is used by another user, payment will now be rejected. This is different from the first version where one person who paid could share the unlock code with other infected users.
• CryptoWall can securely delete files: In the older version of this threat, files were deleted if the ransom wasn’t paid, but they could be recovered easily. In the new version the encryption has increased security which ensures the file is deleted. This leaves you with either the option of paying the ransom or retrieving the file from a backup.
• Payment servers can’t be blocked: With CryptoLocker, when authorities and security experts found the addresses of the servers that accepted payments they were able to add these to blacklists, thus ensuring no traffic would come from, or go to, these servers again. Essentially, this made it impossible for the malware to actually work. Now, it has been found that the developers are using their own servers and gateways which essentially makes them much, much more difficult to find and ban.

How do I prevent my systems and devices from being infected?

Unlike other viruses and malware, CryptoWall doesn’t go after passwords or account names, so the usual changing of your passwords won’t really help. The best ways to prevent this from getting onto your systems is:

• Don’t open any suspicious attachments – Look at each and every email attachment that comes into your inbox. If you spot anything that looks odd, such as say a spelling mistake in the name, or a long string of characters together, then it is best to avoid opening it.
• Don’t open emails from unknown sources – Be extra careful about emails from unknown sources, especially ones that say they provide business oriented information e.g., bank statements from banks you don’t have an account with or bills from a utilities company you don’t use. Chances are high that they contain some form of malware.

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Connect and Share Efficiently

Takeaway: Legitimate messages that get snagged by spam filters can lead to big problems — such as derailed job searches, hard feelings, and lost business. These tips will help ensure that your messages reach their intended targets.

Most spam filters use a scoring system. Each offense has a value. The higher the sum of a message’s offenses, the more likely a spam filter will reroute the message (or not delivered at all). A lone offense usually isn’t enough to flag a message as spam; it takes a combination of violations to score high enough to meet the level of true spam. But the system isn’t perfect, and sometimes overzealous filters flag legitimate messages as spam. Applying the following do’s and don’ts will help you ensure that your legitimate messages pass the spam filter test and reach their intended Inboxes.

1: Do curtail your excitement

Specific words and phrases are the number one hook for spammers, and that makes them the best tool for catching spam. Discussions of large sums of money and amazing breakthroughs top that list. Offering a money back guarantee or a way to save money — Why pay more? — may be part of a legitimate offer, but it will set off spam alarms. Your message might excite you, but multiple exclamations points will also excite spam filters. All uppercase characters might convey your enthusiasm, but they’ll also set off spam filters. Just using the word urgent is enough to put a spam filter on alert.

Avoid using words and phrases that trigger spam filters. You don’t have to memorize a long list, just visit a few of the Web sites that maintain lists of spam keywords. Use the phrase “spam keywords” in your favorite search engine and you’ll get plenty of hits. Look for current lists, as the keywords are updated regularly. It’s okay to share good news and special offers with associates and clients. Just bypass all the hype.

2: Do use plain text

An email that consists of all HTML or all images and links will trip a spam alarm. HTML is certainly okay, as long as it’s good code and it doesn’t comprise the entire message. Sloppy HTML code is also an easy giveaway for spam.

Go ahead and use good HTML code but also include as much plain text as possible. That’s a clue to the spam filter that the email is legitimate. Besides, you’ll want to accommodate recipients who choose to view the message in plain-text format.

3: Don’t include attachments

Avoid attachments when possible. Spam often contains destructive attachments, so filters tend to overreact to an attachment. Links are a better alternative, if feasible.

4: Do check your sender score

A sender score grades your reputation as a sender. Your average business or personal account probably isn’t going to learn much from this score. Businesses that rely on frequent email campaigns will. If that includes you, check your sender score often and be proactive about repairing damage. A bad reputation can result in email being filtered, regardless of content.

5: Don’t send spam!

If you maintain a large list, for marketing — for any purpose really — make sure the members of your list want your email. Sending spam will get your domain and your business blacklisted and it’s difficult to get off those lists. Once you’re on a blacklist, most spam filters will snag your mail, regardless of its content. Remember, your reputation is important as your message (#4).

Hint: Exchanging business cards is not an invitation to send spam unless that condition is made clear during the exchange.

6: Don’t use colored fonts

Black type seems boring, but in truth, it’s easy to read and looks professional and clean. Don’t be fooled into thinking that colored fonts will create eye-catching opportunities to promote your message. They might, but they’ll also excite spam filters.

7: Do test your recipient list

When you send an email or newsletter to a list, test the message in as many client applications on as many operating systems as possible. Simply send the message to yourself or to a test account and retrieve it on several machines using different operating systems and email clients.

8: Don’t use the word test in your test message

When testing an email or newsletter (#6), don’t use the word test in the subject line. Most server filters will snag the message, regardless of the message’s content. You’ll waste time trying to fix the content when that single word may be the culprit.

9: Do compose a succinct subject

Your subject line should be as specific as possible. Smart filters assume that spammers can write a reasonable subject line. What they’ll lack is detail. The more specific your subject is the better. For example, the subject Tomorrow’s Project Meeting is reasonable but generic. A better subject might mention the time, the meeting room, and so on. Don’t go overboard, but include details if possible.

10: Do rely on professional experts

For most of us, a legitimate message that’s snagged by a spam filter can mean lost business or at the very least, hard feelings. These tips aren’t meant for professional online marketing operations. If you’re considering an online marketing campaign for your business, don’t wing it! You could inadvertently damage your company’s reputation. Hire a professional who specializes in online marketing to keep you on the right side.

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You can prevail in the seemingly endless battle against email chaos — it’s just a matter of knowing which Outlook tools to use and how to set them up to fit your needs.
When oh when oh when will we ever feel that we are back in control of our Inboxes? It seems that the faster technology moves, the more mail pours in on us from all sides. We get messages from colleagues and peers, from family and friends, from causes and social media sites. Much of this stuff we need to know, of course. But it doesn’t need to take up permanent residence in our Inboxes. Here are some practical ways to use Outlook 2010 features to bring your Inbox back under control.
1: Use Conversation view
Conversation view is a new feature in Outlook 2010 that threads together all e-mail messages in a particular conversation among two or more people. The conversation includes sent and received messages so that you can easily see the whole conversation at a glance. Turn on Conversation view by clicking the View tab and clicking Conversations. Choose Show Messages In Conversations to get started. You can also set other options, such as Always Expand Conversations, in the Conversations list to set up the conversation display the way you want it.
2: Ignore threads that annoy you
Have you ever been cc’d on a conversation that made your eyes roll up in your head? Or perhaps two team members are debating the use of the serial comma and you really have other things you need to focus on today. You can ignore a conversation and remove yourself from receiving further posts in that particular thread. Click the last message in the thread you want to ignore. Then, in the Home tab, click Ignore in the Delete group. A message box appears telling you what to expect. Click Ignore Conversation to complete the job.
You can opt out of future messages in conversations that leave you cold.
3: Automate message management with Quick Steps
Quick Steps are a new feature in Outlook 2010 that enables you to automate mail management tasks with a single click of the mouse. You can use the Quick Steps that come with the program — Add To Calendar, To Manager, Done, Team E-mail, and Reply & Delete — to instantly send messages where they need to go. You can also create your own Quick Steps by clicking the More button in the Quick Steps gallery and choosing Create New.
4: Build your junk mail file
This may seem like a no-brainer, but it is important to right-click any junk message you receive, point to Junk, and click Block Sender. Over time, this creates quite a file of spammers and other unwanted senders you can immediately cut right out of your Inbox real estate. Nice.
5: Make your peace with AutoArchive
Those of us who like to have quick access to important messages may not be too comfortable letting Outlook wrap old messages up in a bundle and tuck them away in an archive file on our computers or the company server. But if you’re game, AutoArchive can help you keep your Inbox uncluttered. By default, AutoArchive is turned off. You can enable the feature and tailor your settings by clicking the Folder tab and clicking AutoArchive Settings in the Properties group. In the AutoArchive tab, select the Archive This Folder Using These Settings option and enter the age of items you want to archive, where you want the older items stored, and whether you want the removed items to be deleted from your Inbox. After you make your choices, click OK to save the changes.
Out with the old and in with the new with AutoArchive.
6: Who makes the rules around here?
Sometimes rules aren’t such a bad idea, especially if you manage huge volumes of email and you need to organize what you receive by client, project, or contact. You can easily create rules that file your messages for you so that you can read them in detail when you get a chance or put your fingers on the one you need quickly when you go searching for it. Start by clicking the message from the sender you want to create a rule to manage. Then, click Rules in the Move group of the Home tab and choose Create Rule. Enter the desired conditions (Who is the message from? What’s in the subject line?) and choose what you want Outlook to do with it. Click OK to create the rule, and Outlook will start carrying out your wishes with the very next email message you receive.
7: Get rid of those invitations
Outlook includes a number of options that make it easy for you to tailor how mail behaves after you receive it. Some messages you really don’t need to leave in your Inbox forever. Case in point: meeting invitations. You can tell Outlook to automatically delete any message you respond to by displaying the Outlook Options dialog box (click File, click Options, and click the Mail tab). Scroll down to the Send Messages area and click the Delete Meeting Requests and Notifications From Inbox After Receiving check box. Click OK to save the change.
8: Clean everything up
So do you have a clean Inbox? One where you can go directly to a message you’re looking for without a lot of searching and scrolling? Do you organize your messages by folder and discard the ones you don’t need right away? I thought so. Me neither.
Outlook includes a few cleanup features that can help you create some breathing room in your Inbox once again. The tool gives you three choices for the item you want to clean up. You can clean up the selected conversation, clean up the current folder, or clean up folders and subfolders (which means everything). When you click the tool, Outlook lets you know that it’s going to delete redundant messages and put them in your Deleted Items folder. You can change that by clicking Settings and entering the settings you’re most comfortable with. Click OK to clean up your selection and gain a little more room for incoming mail.
9: Search smart using filters
People shy away from Outlook filters because they think they are too much trouble to use properly. But actually, the opposite is true. If you consider the time you spend pushing PgDn and scanning the various messages looking for that one you need, you know that any tool that helps you cut to the chase is a good thing. The filters in Outlook help you find messages that meet specific criteria. For example, you can instantly display only messages that have attachments, messages you sent to a specific person, messages with the word “petunia” in the body of the message, and so on. Once you create this focused subset of messages, you can do what you like with them — delete them, put them in a folder that won’t clog up your Inbox, or print them and hang them on your cubicle wall (but why?). You’ll find the filters in the Filter E-mail tool in the Find group of the Home tab. You can click More Filters to display the Search Tools contextual tab so that you can see all the filters together in convenient spot.
10: Combine and conquer
Okay so it may seem counterintuitive, but it actually saves you time to bring all your different Web-based email accounts into Outlook 2010. You can easily set up your accounts by clicking the File tab and choosing Add Account in the top of the center column in the Info tab of Backstage view. Follow the prompts to get the email working properly. This will create a new email folder for your Web-based account. So anytime you check email (or Outlook does it automatically), all accounts are checked and you never have to go out to the various sites, enter your email address and password, and do the checking yourself. Yes, it could give you more messages to deal with. But after reading through the other nine tips in this article, you have a handle on how to do that, right?