Tips for Troubleshooting Outlook

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Takeaway:   The most significant means of communication in the office is email.  Even though Outlook is the most used mail client for businesses, it can develop problems. Using these ten tips will quickly resolve issues that can impact communication.

1.  Scan PST file

When Outlook becomes troubling, you can use the Inbox Repair Tool provided by Microsoft.  This tool will backup, scan and repair your Personal Folder files (.pst).  The entire process could take more than a few minutes to complete.

2.  Archive Data

Archiving your data will prevent common problems that large PST files create.  Archived data will be moved to a different PST to alleviate the size and space of you primary PST.  After an archive is done, running scanpst.exe will be a safe way to check the file. 

3.  Rename OST

Some problems can be resolved by simply renaming the OST file and allowing Outlook to create a new one.  The OST file saves your e-mails, calendar entries, contacts and other items.  Outlook will open like new after renaming an OST file.

4.  Delete/Rebuild Profile

When deleting or rebuilding an Outlook Profile taking precaution is a necessary step; open Control Panel, select Mail option, select Show Profiles and then select Delete.  For POP accounts, you must save the user’s data by exporting a data file from Outlook.  For Exchange and IMAP accounts, you can delete and re-create the account.  

5.  Disable Add-Ons

Another simple fix is to disable add-ons.  To check the speed of Outlook, use outlook.exe /safe command will allow you to open Outlook in Safe Mode (no-add-ons running).  After testing the speed, you can disable add-ons that may be slowing your system down.

6.  Disable Virus Scan

Popular Anti-Virus tools have a feature that will scan all e-mails to and from your system.  Temporarily disabling this feature is a work-around but not a solution.  Outlook will be defenseless when this feature is disabled.

7.  Run in Safe-Mode

Another temporary fix is to open Outlook in Safe Mode.  Use outlook.exe /safe command will allow you to open Outlook in Safe Mode (no-add-ons running).  This is a work-around but not a temporary fix.

8.  Resetnav

Users can arrange their navigation bar according to their needs which sometimes causes Outlook not to work properly.  A fast way to rest the navigation bar is using outlook.exe /resetnavpane command.

9.  Migrate PSTs

 All user PST files should be stored on the C Drive of the user.  If all users are accessing a shared drive for their PST files, it will slow down Outlook and possibly your network.

10.  Adjust Permissions

To adjust user’s calendar permissions – open the calendar in Outlook, right-click the shared calendar, select Properties, and in the Permissions tab you can adjust user’s calendar permissions.

Surface 2 for 2014

surface2Technology is a fast paced industry; current technology and devices are just making way for tomorrow’s new technology. With that said, Microsoft is developing their second generation tablet, Surface 2.

Although in the Top Five Tablets for the first quarter of 2013, Microsoft has not been as successful as planned with the Surface Tablets, only selling half of the units required for their intended goal.

inkTo conquer the growing demand for smaller tablets, Surface 2 will have a 7-9 inch display with a higher screen resolution than its competitors, iPad Mini, Nexus 7 and Kindle Fir..  The iPad Mini offers 1024×768 resolution, the Nexus 7 offers 1280×800 resolution and Kindle Fire offers 1024×600 resolution.  Microsoft expects Surface 2 to offer 1400×1050 resolution.

Partners from the Surface RT and Surface Pro development are working together including Pegatron Technology, Ju Teng, Samsung, LG, Corning, Intel and NVIDIA to build the second generation.

The rumored price of the Surface 2 will be approximately $400.  Microsoft’s Build Developer Conference at the end of June will announce more information regarding the Surface 2 including a possible release date, specifications and features.

 

Surface vs Surface Pro

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Surface RT

Surface RT was released on October 26, 2012.  Running Windows RT Operating System on a Quad-Core NVIDIA Tegra 3 Processor.  Storage options are 32 GB or 64 GB.  According to recent news, only 16 GB available for the 32 GB hard drive and 46 GB available for 64 GB hard drive.  Bundled with the Surface RT is Office Home & Student 2013 RT Preview.

Office Home & Student 2013 RT includes Word, Excel, PowerPoint and OneNote.  Surface RT does not support Outlook.

The price for the Surface RT is $499.00.

Surface Pro

Surface Pro was release on February 9, 2013.  Running Windows 8 Pro Operating System on Dual-Core Intel i5 Processor.  Storage options are 64 GB or 128 GB.  According to recent news, only 23 GB available for the 64GB hard drive and 83 GB for the 128 GB hard drive.  Bundled with the Surface Pro is Full Office Suite Preview.

Surface Pro is a Business tablet that includes a pen and the pen digitizer.  The stylus helps make taking notes, drawing and marking up documents easy.  The price for the Surface Pen is $29.99.

The price for the Surface Pro is $899.00.

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Not included with the purchase of the Surface RT or the Surface Pro is a keyboard.  Microsoft offers two options, Touch cover and Type Cover.  The Touch Cover is a pressure-sensitive keyboard and tablet cover; available in Red, Black, Cyan, White and Magenta.  The price of the Touch Cover is $119.99.  The Type Cover is thin “classic” keyboard and tablet cover; only available in Black.  The price of the Type Cover is $129.99.

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Type Cover and Touch Cover

Surface Pro

ms_surface_proThe Surface by Microsoft is a crossover between a laptop and a tablet. The Surface Pro is a business tablet that has a detachable keyboard, stylus and a kickstand. Putting the Surface Pro above other tablets is the aptitude to run Microsoft Office programs including Word, Excel and PowerPoint.

Microsoft released a television commercial for the Surface Pro, “The Vibe”, starring Daniel ‘Cloud’ Campos from the original Surface Commercial.  This enthusiastic campaign includes professional dancers as “business people” showing the capabilities of the Surface Pro. Similar to Windows 8, Metro “Modern” UI; the commercial has the same ambiance.

According to IDC, Microsoft has finally made its way to the Top 5 for Tablets. In the first quarter of 2013, Microsoft has 1.8% Market Share. Unlike the first quarter of 2013, Microsoft has 0% Market Share. Also, ASUS moved up from #4 to #3, knocking Amazon down a space.

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Android Dominates Apple & Microsoft

aam1 Takeaway:  Canalys’ Market Shares for Quarter 1 of 2013 showing that Android is dominating the Worldwide Smart Mobile Market.

After being released in 2007, this Linux-based operating system is the most used platform for smartphones. According to BBC News, Android has 900 million activations.

Android has 59.50% Market Share for the first quarter of 2013, according to Canalys.  Apple has 19.30% Market Share and Microsoft has 18.10%, together does not equal to the Android market.  The  Worldwide Smart Mobile Market includes Netbooks, Smarphones and Tablets

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Windows XP End of Life

Takeaway:  Many companies are not planning to upgrade when Microsoft ends support for Windows XP.

SCALE2Many users are finding it difficult to adapt to the innovative Windows 8.  The update “Windows Blue” expected to be released before December 2013, has a possibility of restoring the Start button and initially boot to the traditional desktop.

Windows 7 is the most convincing route for upgrading from Windows XP.  Many features are similar to XP including the traditional boot-to-desktop and Start button.  For Windows 7 buyers, extended support until 2020 is offered.

Microsoft officially announced on April 10, 2012 that they will end extended support as of April 8, 2014 for Windows XP and Office 2003.  Although, the risk of vulnerabilities and the cost to limit exposure, XP is still hanging on.  

To protect and upgrade your home or business

 please contact us 856-745-9990

 

Doomsday – Windows XP End of Life

 

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Takeaway:  Risks with staying with Windows XP after April 8, 2014.

Since being release worldwide on October 25, 2001, Windows XP has become one of the most popular versions of Windows.  OEM and retail sales of Windows XP ended in June 2008, while smaller OEMs continued to sell the Operating System until January of 2009.

On April 10, 2012, Microsoft officially announced that as of April 8, 2014 they will end extended support for Windows XP and Office 2003, after which no new bug fixes or patches will be issued.

Organizations may be taking a spontaneous risk and assume that Window’s XP’s prolonged life means major vulnerabilities have been acknowledged and dealt with.  If XP were secure, there still might be application-level vulnerabilities.  Even the ranges of security breaches are inadequate to persuade some organizations that are still using Windows XP to upgrade.  The dynamics that have safeguarded XP’s success are now working against the organizations that stuck by the operating system.

A major aspect attackers assess during their investigation is the operating system and the applications used within an organization.  With Microsoft ending their support, the vendors for applications running on it will most likely end support.

On the other hand, those preparing to continue using XP after the cut-off date, are going to be in a unpleasant situation trying to protect their intellectual property, but can take certain steps to limit exposure to risk.  There are specific technologies you could deploy that will permit you to remain using legacy systems.  Mitigating technologies like Host-Based Intrusion Protection will be able to identify that a vulnerability exists and make that vulnerability difficult/impossible to exploit by applying a virtual patch to those non-supported environments.

However, XP’s acceptance is down to the technology itself and an operating system format that people are content with.  The significant changes with Windows Vista, Windows 7 and especially Windows 8 are the reason people are resistant to change.

To protect and upgrade your home or business

 please contact us 856-745-9990

 

Will Microsoft Surrender?

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The innovative plan for Windows 8 was to connect the mature personal computer generation with the prospering one of smartphones and tablets.

Many users are finding difficulty with adapting to the new Operating System.  Two major requests for Windows 8.1 (code-named “Blue”) is to bring back the Start button and boot-to-desktop feature.  Currently, the Start button is located in “Charms” which is a secondary taskbar set on the right-side of the screen.  The initial boot screen has much larger icons with live tiles.  Live tiles are software widgets that present dynamic content.

Windows_Start_ButtonMicrosoft is considering allowing users to restore the Start button and initially boot to the traditional desktop with Windows 8.1 (code-named “Blue”).

If Microsoft decides to add the Start button or boot-to-desktop feature to Blue, it will not be the first time a Windows Operating System has changed the user interface backwards to satisfy the users.

Microsoft has still not announced a release date for Windows Blue.  Likely, more information will arise from the Microsoft Build Developer Conference on June 26 – 28, 2013.

 

Microsoft CEO Ballmer: Devices, Devices!

Summary: In case you didn’t get the memo — or CEO Steve Ballmer’s latest shareholder letter — Microsoft officially is a devices and services company now.

Microsoft really wants to make sure its shareholders, customers, partners and competitors realize it’s not just a big software company any more.

In an October 9 letter to shareholders, part of Microsoft’s just-released fiscal 2012 annual report, CEO Steve Ballmer repeated his new “devices and services company” mantra to drive it home.

Ballmer hasn’t (yet) chanted “devices, devices, devices” in front of any public or private audiences (that we know of, at least) in the way he once infamously chanted “developers, developers, developers.”

But Ballmer told The Seattle Times a few weeks back that Microsoft can and should be considered a devices and services company. The latest Ballmer shareholder letter re-emphasizes that message.

From the letter:

“Last year in this letter I said that over time, the full value of our software will be seen and felt in how people use devices and services at work and in their personal lives. This is a significant shift, both in what we do and how we see ourselves — as a devices and services company. It impacts how we run the company, how we develop new experiences, and how we take products to market for both consumers and businesses. The work we have accomplished in the past year and the roadmap in front of us brings this to life.”

The Ballmer shareholder letter also claimed again that Microsoft is still counting on its partners to produce business and consumer devices and hardware that customers want. But it’s clear Microsoft isn’t getting into the hardware game on a lark or just to incent its OEMs to make more well-designed products, as some company watchers and partners have said.

Ballmer noted that, going forward, Microsoft plans to continue to focus on the development of “new form factors that have increasingly natural ways to use them including touch, gestures and speech.”

Along with the Xbox, the Microsoft Surface — which Microsoft described as “a series of Microsoft-designed and manufactured hardware devices” in its latest proxy statement (also released today) — are here to stay and seemingly will include more products as part of the family.

Microsoft Launches Windows 8 Today

Microsoft kicks off Windows 8, on sale today

Microsoft hopes it can capture the imaginations of tech consumers again, as Apple has.

That was the subtext Thursday for a splashy launch of Microsoft’s Windows 8, the new operating system upgrade on sale today.

“What you’ve seen and heard should leave no doubt that Microsoft’s Windows 8 shatters perceptions of what a PC truly is,” said Microsoft CEO Steve Ballmer. “We’ve re imagined Windows and kicked off a new era for Microsoft and our customers.”

For the first time, the new Windows has a touch-screen interface, with movable tiles, instead of the traditional “Start Menu” and screen. For older computers that upgrade, the touch-screen will not be accessible, but the tiles can be accessed by mouse or touch-pad.

Microsoft says that 1 billion people use its Windows operating system, with 670 million on Microsoft’s Windows 7, which was introduced in 2009.

At Thursday’s launch party, PC partners — including Lenovo, Sony, Toshiba, Dell and Hewlett-Packard — showed off new computers sporting Microsoft’s Windows 8. Many of the laptops have splashy new designs with removable screens that morph into portable tablets.

Microsoft’s new operating system works on tablets and traditional PCs and laptops. Despite twin versions, Windows 8 and Windows RT, Microsoft is taking a notably different course than Apple by providing the same look and feel to both types of devices.

Apple still markets separate operating systems for Macintosh computers (OS X Mountain Lion) and for the iPhone, iPad and iPod Touch (iOS 6), even though some features are common to both operating systems.

“I think they did a really good job of reintroducing themselves to the consumer today, Microsoft, not just Windows,” says Michael Gartenberg, analyst for technology research firm Gartner.

He says part of Microsoft’s challenge is to explain to consumers why the radically different approach is better.

“Consumers have shown a willingness to learn. They learned how to use mice and keyboards. They learned how to use touch and pinch-to-zoom. They can learn how to do this, too,” he says.

Microsoft’s unified approach to the operating system is based on its belief that touch-screens will soon dominate PCs, says Ross Rubin, principal analyst at Reticle Research.

“Rather than come to market with another tablet operating system — seeing how (Google’s) Android has struggled in that space — they (Microsoft) decided to leverage the high shipping volumes of PCs every year in order to build developer support for a tablet operating system,” he says.

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